Difference between revisions of "Home"
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| + | [[image:new.gif]][[image:exclaim.gif]]'''SDU Celebrates 1 Year with EP1'''<br> | ||
| + | Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated... | ||
| + | *1164 members | ||
| + | *9503 forum posts | ||
| + | *177 wiki pages | ||
| + | *317,893 forum views | ||
| + | *150 LinkedIn members | ||
| + | In celebration of a successful first year, SDU is pleased to announce the availability of an Enhancement Pack (EP1) for Service Desk r12. EP1 contains all the scripts, files, and instructions needed to add 5 commonly implemented customizations to an r12 install. [[SDU:SDU r12 EP1|Click here for details]]<br> | ||
| + | <small>The features of EP1 are regarded as customizations, none of which is supported, recommended, or endorsed by CA.</small> | ||
| + | <br> | ||
| + | --<small>[[User:Gityerfix|Gityerfix]] 10:16, 5 February 2009 (EST)</small><br> | ||
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[[image:new.gif]]'''Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2'''<br> | [[image:new.gif]]'''Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2'''<br> | ||
Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI05307&actionID=4 Click here for complete description and solution] | Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI05307&actionID=4 Click here for complete description and solution] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 09:25, 29 January 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 09:25, 29 January 2009 (EST)</small><br> | ||
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[[image:new.gif]]'''New CA Workflow release'''<br> | [[image:new.gif]]'''New CA Workflow release'''<br> | ||
Release 1.0.019.061 of CA Workflow is now available. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | Release 1.0.019.061 of CA Workflow is now available. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 08:39, 27 January 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 08:39, 27 January 2009 (EST)</small><br> | ||
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'''r6.0/SP1 Support Extended'''<br> | '''r6.0/SP1 Support Extended'''<br> | ||
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here]. | CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br> | ||
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'''Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab'''<br> | '''Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab'''<br> | ||
An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04947&actionID=4 Click here for complete description and solution] | An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04947&actionID=4 Click here for complete description and solution] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:51, 07 January 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:51, 07 January 2009 (EST)</small><br> | ||
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'''Cumulative Patches #3 released for r11.2'''<br> | '''Cumulative Patches #3 released for r11.2'''<br> | ||
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br> | ||
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'''r12 now Generally Available'''<br> | '''r12 now Generally Available'''<br> | ||
The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. | The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | ||
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[[image:exclaim.gif]]'''All SDU members are strongly encouraged to...'''<br> | [[image:exclaim.gif]]'''All SDU members are strongly encouraged to...'''<br> | ||
*Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br> | *Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br> | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:00, 13 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:00, 13 December 2008 (EST)</small><br> | ||
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'''Submit your Enhancement Requests to CA'''<br> | '''Submit your Enhancement Requests to CA'''<br> | ||
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | [[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | ||
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | ||
Revision as of 15:16, 5 February 2009
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| SDU Resources Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser | |||||||||||||||||||||||||
| CA Product Home Pages CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools | |||||||||||||||||||||||||
| Other CA Resources CA Development Buddy Program | CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education |  r12 Upgrade Information | Technical Support
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| User Community Websites Clarity Users | Spectrum & eHealth User Community
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