Difference between revisions of "Home"
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| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]] | [[News Archive | Service Desk News]] | | style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]] | [[News Archive | Service Desk News]] | ||
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| − | [[image:new.gif]]'''Submit your Enhancement Requests to CA'''<br> | + | [[image:new.gif]]'''Don't miss the PLC Winter Webcasts on Dec 9th'''<br> |
| + | December 9th is the ''Winter 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. <br> | ||
| + | --<small>[[User:Gityerfix|Gityerfix]] 11:17, 4 December 2008 (EST)</small><br> | ||
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| + | '''Submit your Enhancement Requests to CA'''<br> | ||
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]]'''1000 by World!'''<br> | [[image:Exclaim.gif]]'''1000 by World!'''<br> | ||
We made it! In less than 10 months the SDU community has grown to 1000 members and reached our goal of 1000 by World. Thank you to everyone for helping to spread the word and making SDU the most active site for Service Desk. | We made it! In less than 10 months the SDU community has grown to 1000 members and reached our goal of 1000 by World. Thank you to everyone for helping to spread the word and making SDU the most active site for Service Desk. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:25, 17 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:25, 17 November 2008 (EST)</small><br> | ||
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'''Hyper Notification - Tomcat hangs when doSelect Web Service Call'''<br> | '''Hyper Notification - Tomcat hangs when doSelect Web Service Call'''<br> | ||
Requesting more than 250 rows from a table using doSelect() may have performance ramifications. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI03423&actionID=4 Click here for complete description and solution] | Requesting more than 250 rows from a table using doSelect() may have performance ramifications. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI03423&actionID=4 Click here for complete description and solution] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 06:51, 4 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 06:51, 4 November 2008 (EST)</small><br> | ||
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'''Get [[image:linkedin.gif]] to ServiceDeskUsers'''<br> | '''Get [[image:linkedin.gif]] to ServiceDeskUsers'''<br> | ||
Expand your network by joining the SDU Group on LinkedIn. [http://www.linkedin.com/groups?about=&gid=696297 Click Here to get LinkedIn] | Expand your network by joining the SDU Group on LinkedIn. [http://www.linkedin.com/groups?about=&gid=696297 Click Here to get LinkedIn] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 11:01, 31 October 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 11:01, 31 October 2008 (EST)</small><br> | ||
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'''r12 is coming soon, which means End of Life for several releases.'''<br> | '''r12 is coming soon, which means End of Life for several releases.'''<br> | ||
CA's ''GA Minus One'' policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. | CA's ''GA Minus One'' policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:30, 6 October 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:30, 6 October 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | [[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | ||
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | ||
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'''Cumulative Patches #2 released'''<br> | '''Cumulative Patches #2 released'''<br> | ||
CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
Revision as of 16:16, 4 December 2008
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| SDU Resources Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser | |||||||||||||||||||||||
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| Other CA Resources CA Development Buddy Program | CA Service Management Global User Community | CA User Groups | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | Technical Support | |||||||||||||||||||||||
| * Users Websites Clarity Users | |||||||||||||||||||||||
