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Submit your Enhancement Requests to CA
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the Service Management PLC.
--Gityerfix 12:16, 20 November 2008 (EST)

1000 by World!
We made it! In less than 10 months the SDU community has grown to 1000 members and reached our goal of 1000 by World. Thank you to everyone for helping to spread the word and making SDU the most active site for Service Desk.
--Gityerfix 10:25, 17 November 2008 (EST)

Hyper Notification - Tomcat hangs when doSelect Web Service Call
Requesting more than 250 rows from a table using doSelect() may have performance ramifications. Click here for complete description and solution
--Gityerfix 06:51, 4 November 2008 (EST)

Get to ServiceDeskUsers
Expand your network by joining the SDU Group on LinkedIn. Click Here to get LinkedIn
--Gityerfix 11:01, 31 October 2008 (EST)

r12 is coming soon, which means End of Life for several releases.
CA's GA Minus One policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's End-of-Support Announcement.
--Gityerfix 10:30, 6 October 2008 (EST)

Service Desk Tools Available Exclusively from SDU...
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details
--Gityerfix 16:35, 12 July 2008 (EST)

Cumulative Patches #2 released
CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)

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