Difference between revisions of "Home"
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| + | [[image:new.gif]]'''Submit your Enhancement Requests to CA'''<br> | ||
| + | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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| + | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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[[image:new.gif]][[image:Exclaim.gif]]'''1000 by World!'''<br> | [[image:new.gif]][[image:Exclaim.gif]]'''1000 by World!'''<br> | ||
We made it! In less than 10 months the SDU community has grown to 1000 members and reached our goal of 1000 by World. Thank you to everyone for helping to spread the word and making SDU the most active site for Service Desk. | We made it! In less than 10 months the SDU community has grown to 1000 members and reached our goal of 1000 by World. Thank you to everyone for helping to spread the word and making SDU the most active site for Service Desk. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:25, 17 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:25, 17 November 2008 (EST)</small><br> | ||
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'''Hyper Notification - Tomcat hangs when doSelect Web Service Call'''<br> | '''Hyper Notification - Tomcat hangs when doSelect Web Service Call'''<br> | ||
Requesting more than 250 rows from a table using doSelect() may have performance ramifications. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI03423&actionID=4 Click here for complete description and solution] | Requesting more than 250 rows from a table using doSelect() may have performance ramifications. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI03423&actionID=4 Click here for complete description and solution] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 06:51, 4 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 06:51, 4 November 2008 (EST)</small><br> | ||
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'''Get [[image:linkedin.gif]] to ServiceDeskUsers'''<br> | '''Get [[image:linkedin.gif]] to ServiceDeskUsers'''<br> | ||
Expand your network by joining the SDU Group on LinkedIn. [http://www.linkedin.com/groups?about=&gid=696297 Click Here to get LinkedIn] | Expand your network by joining the SDU Group on LinkedIn. [http://www.linkedin.com/groups?about=&gid=696297 Click Here to get LinkedIn] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 11:01, 31 October 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 11:01, 31 October 2008 (EST)</small><br> | ||
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'''r12 expected to go GA yet this year'''<br> | '''r12 expected to go GA yet this year'''<br> | ||
CA's ''GA Minus One'' policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. | CA's ''GA Minus One'' policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:30, 6 October 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:30, 6 October 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | [[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | ||
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | ||
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'''Cumulative Patches #2 released'''<br> | '''Cumulative Patches #2 released'''<br> | ||
CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 08:18, 25 May 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 08:18, 25 May 2008 (EST)</small><br> | ||
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'''End-of-Service for 6.0 extended'''<br> | '''End-of-Service for 6.0 extended'''<br> | ||
CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/1220/uniservplusr60-eos.html View CAs Announcement Here] If still planning on migrating to r11, visit the SDU [[Yellow Pages]] for a list of service providers who can assist you.<br> | CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/1220/uniservplusr60-eos.html View CAs Announcement Here] If still planning on migrating to r11, visit the SDU [[Yellow Pages]] for a list of service providers who can assist you.<br> | ||
Revision as of 17:23, 20 November 2008
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| Resources | |||||||||||||||||||||||
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| SDU Resources Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser | |||||||||||||||||||||||
| CA Product Home Pages CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools | |||||||||||||||||||||||
| Other CA Resources CA Development Buddy Program | CA Service Management Global User Community | CA User Groups | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | Technical Support | |||||||||||||||||||||||
| * Users Websites Clarity Users | |||||||||||||||||||||||
