Difference between revisions of "Yellow Pages:Xtraction Solutions"

Drag and drop dashboards and reports for CA Service Desk

Xtraction for Service Desk

We offer a software solution that will revolutionize your access to the data, seemingly trapped, within your Service Desk environment and turn it into useful information. Xtraction for Service Desk allows YOU to create the dashboards and reports with a simple drag-and-drop interface using over 200 out-of- box components and filters—without coding, complex SQL queries or extended services engagements.

Meeting your demands on quick delivery of status, trend and audit information is now possible with Xtraction for Service Desk.

Xtraction connects to CA Service Desk and provides automatic calculations and volumes of real-time information based on the your selection preferences. You can build simple or complex dashboards and take advantage of the interactive design to drill-down and slice the information. Providing extreme flexibility and quick design, Xtraction not only expedites access and analytical capabilities, but provides elevated maturity around your service management processes.

With an extremely user-friendly and feature-rich interface and an immense range of components to construct dashboards. The design caters for all major objects within CA Service Desk (Incident, Problem, Change, Work Request, Configuration Items, etc.) and enables a wide array of views to be built by selection (time, group, priority, status, category…). Xtraction displays data in a number of methods including graphs, calendars and record lists, and supports exporting the data to multiple formats.

Remove the dependence upon coding and extensive services engagements and take charge of information gathering with Xtraction for Service Desk.

It has taken you longer to read this article than it would have taken to create a dashboard with Xtraction for Service Desk. This simple solution solves a challenging problem to provide the information you need quickly and easily.

We look forward to helping you.

Related documents:

• Xtraction Brochure

• Xtraction Data Sheet

• Xtraction Mini-Presentation