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| | | colspan="2" align="left" | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser] | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [[SDU:Search Provider/Engine|Searching Service Desk from your browser]] | | | colspan="2" align="left" | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser] | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [[SDU:Search Provider/Engine|Searching Service Desk from your browser]] |
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| − | | colspan="2" align="left" | '''CA Product Home Pages''' <br>[http://supportconnectw.ca.com/public/cacmdb/cacmdb_supp.asp CA CMDB] | [http://supportconnectw.ca.com/public/eiam/etrusteiam_supp.asp CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [http://supportconnectw.ca.com/public/supportbridge/supportbridge_supp.asp CA SupportBridge Solutions] | [http://supportconnectw.ca.com/public/caworkflow/caworkflow_supp.asp CA Workflow] | [http://supportconnectw.ca.com/public/uniservplus/uniservplus-sd_supp.asp Unicenter Service Desk] | [http://supportconnectw.ca.com/public/unisp_dshbd/unisp_dshbd_supp.asp Unicenter Service Desk Dashboard] | [http://supportconnectw.ca.com/public/unispkntools/uniservplus-kt_supp.asp Unicenter Service Desk Knowledge Tools] | + | | colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools] |
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| | | colspan="2" align="left" | '''Other CA Resources'''<br>[http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [http://www.ca.com/education CA Education] | [http://causergroups.com CA User Groups] | [http://support.ca.com CA Support Online] | [http://caworld.com/page.aspx?ID=93051 CA World] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://causergroups.com/usergroups/Welcome.aspx?ID=400 PLC - Service Support] | | [https://www.resource-centers.info/ipm/index.html IT Service Support Resource Center] | | | colspan="2" align="left" | '''Other CA Resources'''<br>[http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [http://www.ca.com/education CA Education] | [http://causergroups.com CA User Groups] | [http://support.ca.com CA Support Online] | [http://caworld.com/page.aspx?ID=93051 CA World] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://causergroups.com/usergroups/Welcome.aspx?ID=400 PLC - Service Support] | | [https://www.resource-centers.info/ipm/index.html IT Service Support Resource Center] |
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| | |} | | |} |
| News
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| Archives: CA News | SDU News | Service Desk News
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 Slight changes to the SDU Forum
With the introduction of CA's new Service Desk Manager Suite and the anticipated arrival of r12, we have made a few changes to the SDU forums. A few moves, a few renames, and a few additions. Among the additions are forums dedicated to CMDB, Live Automation, and BOXI.
--Gityerfix 00:26, 10 October 2008 (EST)
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r12 expected to go GA yet this year
CA's GA Minus One policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's End-of-Support Announcement.
--Gityerfix 10:30, 6 October 2008 (EST)
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You can still save $200 on CA World Registration
PLC and User Group members qualify for a $200 discount on CA World registration. Visit the CA WORLD website to register.
--Gityerfix 23:08, 19 September 2008 (EST)
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 SDU Goal: 1000 members by CA World
SDU has been around for only 8 months, yet our community has quickly grown to around 850 members. In a few months we should reach the 1000 member milestone. However, with CA World only 2 months away, I see a perfect challenge for the SDU community. Lets see if we can reach 1000 members by World. To accomplish this aggressive goal, we need everyone's help. Think of at least 1 colleague, co-worker, client, or partner and encourage them to register. The larger the community the more plentiful the contributions and the more we all benefit. Good Luck!
--Gityerfix 10:46, 17 September 2008 (EST)
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Service Desk Tools Available Exclusively from SDU...
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details
--Gityerfix 16:35, 12 July 2008 (EST)
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CA World 2008 Agenda and Pre-Conference Education
Build your CA World agenda and register for pre-conference education starting June 15th.Click here for details.
--Gityerfix 15:49, 14 June 2008 (EST)
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Cumulative Patches #2 released
CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)
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End-of-Service for 6.0 extended
CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you.
--Gityerfix 08:08, 1 April 2008 (EST)
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SDU Yellow Pages
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Is your company listed?
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| Attention New Members
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| Start a New Page
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| Add to the SDU Wiki by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
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| Most Popular Pages
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| Resources
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| Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Searching Service Desk from your browser
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CA Product Home Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools
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Other CA Resources
CA's Enhanced Beta Program | CA Development Buddy Program | CA Education | CA User Groups | CA Support Online | CA World | Customer Alliance Program | PLC - Service Support | | IT Service Support Resource Center
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