Difference between revisions of "Auto-Assignment"
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== Overview == | == Overview == | ||
Latest revision as of 03:25, 27 July 2008
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Overview
Auto-assignment is the functionality that is intended to automatically set the ticket Assignee based on various factors, such as End User Location, Workshift, and Analyst availability to name a few. The process flow below helps to understand the thought process behind the auto-assignment process.
