Difference between revisions of "Priority and Impact Default to Empty"

From SDU
Jump to: navigation, search
(Step 2. Publish the Schema changes)
Line 7: Line 7:
 
<br>
 
<br>
 
== Step 2. Publish the Schema changes ==
 
== Step 2. Publish the Schema changes ==
<font color="blue">For ALL release</font> recycle the Service Desk service.
+
<font color="blue">For ALL releases</font> recycle the Service Desk service.
 
<br>
 
<br>

Revision as of 20:59, 13 January 2008

This article provides instructions for setting the default value of Priority and Impact to <empty>.

Step 1. Modify Schema

For ALL releases make your schema change by creating a .mod file and placing it in the NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. Take the code you need from the examples below.

CODE
MODIFY chg impact
{
  ON_NEW DEFAULT null;
};

MODIFY chg priority
{
  ON_NEW DEFAULT null;
};

MODIFY cr impact
{
  ON_NEW DEFAULT null;
};

MODIFY cr priority
{
  ON_NEW DEFAULT null;
};

MODIFY iss priority
{
  ON_NEW DEFAULT null;
};


Step 2. Publish the Schema changes

For ALL releases recycle the Service Desk service.