Difference between revisions of "Changing Display of Contacts"
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This article provides instructions to modify or change the display format of Contact records. | This article provides instructions to modify or change the display format of Contact records. | ||
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== Step 1. Modify Schema == | == Step 1. Modify Schema == | ||
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The methods used to publish schema changes vary based on the Service Desk release. | The methods used to publish schema changes vary based on the Service Desk release. | ||
| − | + | ''For r11.x releases'', follow these steps: | |
#Save your Schema changes | #Save your Schema changes | ||
#Stop the Service Desk service | #Stop the Service Desk service | ||
#Run [[pdm_publish]] from a command line (''Applicable if you made changes via WSP'') | #Run [[pdm_publish]] from a command line (''Applicable if you made changes via WSP'') | ||
#Start the Service Desk service | #Start the Service Desk service | ||
| − | + | ''For older releases'' recycle the Service Desk service. | |
== Example Of Results == | == Example Of Results == | ||
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| − | <div align='center'><font color=" | + | <div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br> |
To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | ||
[[Category:Customizations]] | [[Category:Customizations]] | ||
Revision as of 14:01, 18 July 2008
This article provides instructions to modify or change the display format of Contact records.
Step 1. Modify Schema
For ALL releases make your schema change by creating a .mod file and placing it in the $NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. Take the code you need from the examples below.
<source lang="javascript"> OBJECT cnt {
ATTRIBUTES ca_contact {
combo_name3 DERIVED(first_name ", " middle_name ", " last_name);
};
FACTORY {
COMMON_NAME combo_name3;
};
}; </source>
Step 2. Publish the Schema changes
The methods used to publish schema changes vary based on the Service Desk release.
For r11.x releases, follow these steps:
- Save your Schema changes
- Stop the Service Desk service
- Run pdm_publish from a command line (Applicable if you made changes via WSP)
- Start the Service Desk service
For older releases recycle the Service Desk service.
Example Of Results
Below is the example of the default (Before) contact display vs. modified (After) contact display
Before (Format: Last_Name, First_Name, Middle_Name):
Stevens, John, JS
After: (Format: First_Name, Middle_Name, Last_Name)
John, JS, Stevens
To discuss or ask questions about this article, select the discussion tab above.
