Difference between revisions of "SDU:Search Provider/Engine"
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Available exclusively from SDU are Search Provider/Engine plug-ins for Service Desk. These plug-ins add Service Desk searching capabilities to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be access directly from an internet browser. | Available exclusively from SDU are Search Provider/Engine plug-ins for Service Desk. These plug-ins add Service Desk searching capabilities to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be access directly from an internet browser. | ||
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Revision as of 21:16, 12 July 2008
Available exclusively from SDU are Search Provider/Engine plug-ins for Service Desk. These plug-ins add Service Desk searching capabilities to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be access directly from an internet browser.
Note: These plug-ins work best if Service Desk is configured for External Authentication.
Implementation Procedures
IE7 stores Search Providers in the system registry and Firefox saves them as .xml files. This difference is the reason separate downloads and instructions are needed.
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History
07/13/08 - IE & Firefox versions containing Request, Incident, Problem, Change Order, Issue, and Configuration Item Searches released. 07/12/08 - Test version of Request Search released.
