Difference between revisions of "Home"

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| align="left" | Guides: [[Service Desk Guide|Service Desk]] | [[Knowledge Tools Guide|Knowledge Tools]] | [[Dashboard Guide|Dashboard]] | [[Contributing To The Wiki]]
 
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[[image:new.gif]]'''Evaluators Needed'''<br>
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[[image:new.gif]]'''Exclusively from SDU...'''<br>
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Available now is a preliminary version of a browser plugin, exclusively from SDU, that will allow you to access a Service Desk ticket directly from your browser. This preliminary release was designed in Firefox 2.x/3.x but should work in IE7. Download the plug-in today and give us your feedback. [[Media:CAUSD_SDU071108A.zip|Click to download]]<br>
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Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 14:43, 11 July 2008 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br>
 
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*'''r12 Beta registration now open'''<br>
 
*'''r12 Beta registration now open'''<br>
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CA has opened r12 beta registration. The beta cycle is expected to begin in early August. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=177580 CLICK HERE FOR DETAILS]. <br>  
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CA has opened r12 beta registration. The beta cycle is expected to begin in early August. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=177580 Click here for details]. <br>  
 
--<small>[[User:Gityerfix|Gityerfix]] 08:15, 3 June 2008 (EST)</small><br>
 
--<small>[[User:Gityerfix|Gityerfix]] 08:15, 3 June 2008 (EST)</small><br>
 
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! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
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| colspan="2" align="left" | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]][[Image:rss_xml_button.gif]]
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| colspan="2" align="left" | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [[SDU:Search Provider/Engine|Searching Service Desk from your browser]]
 
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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[http://supportconnectw.ca.com/public/cacmdb/cacmdb_supp.asp CA CMDB] | [http://supportconnectw.ca.com/public/eiam/etrusteiam_supp.asp CA Embedded Entitlements Manager] | [http://supportconnectw.ca.com/public/supportbridge/supportbridge_supp.asp CA SupportBridge Solutions] | [http://supportconnectw.ca.com/public/caworkflow/caworkflow_supp.asp CA Workflow] | [http://supportconnectw.ca.com/public/uniservplus/uniservplus-sd_supp.asp Unicenter Service Desk] | [http://supportconnectw.ca.com/public/unisp_dshbd/unisp_dshbd_supp.asp Unicenter Service Desk Dashboard] | [http://supportconnectw.ca.com/public/unispkntools/uniservplus-kt_supp.asp Unicenter Service Desk Knowledge Tools]
 
| colspan="2" align="left" | '''CA Product Home Pages''' <br>[http://supportconnectw.ca.com/public/cacmdb/cacmdb_supp.asp CA CMDB] | [http://supportconnectw.ca.com/public/eiam/etrusteiam_supp.asp CA Embedded Entitlements Manager] | [http://supportconnectw.ca.com/public/supportbridge/supportbridge_supp.asp CA SupportBridge Solutions] | [http://supportconnectw.ca.com/public/caworkflow/caworkflow_supp.asp CA Workflow] | [http://supportconnectw.ca.com/public/uniservplus/uniservplus-sd_supp.asp Unicenter Service Desk] | [http://supportconnectw.ca.com/public/unisp_dshbd/unisp_dshbd_supp.asp Unicenter Service Desk Dashboard] | [http://supportconnectw.ca.com/public/unispkntools/uniservplus-kt_supp.asp Unicenter Service Desk Knowledge Tools]

Revision as of 21:47, 12 July 2008

News

New.gifExclusively from SDU...
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details
--Gityerfix 16:35, 12 July 2008 (EST)

  • N@irB joins the SDU Moderator team.

I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community.
--Gityerfix 12:07, 2 July 2008 (EST)

  • Dev Buddy Webcasts in July

July is filled with Dev Buddy Webcasts with one every Wednesday. Checkout the SDU Calendar for scheduling and a brief description of each. Visit www.ca.com/cadevelopmentbuddy for details on being a Dev Buddy.
--Gityerfix 11:34, 1 July 2008 (EST)

  • CA World 2008 Agenda and Pre-Conference Education

Build your CA World agenda and register for pre-conference education starting June 15th.Click here for details.
--Gityerfix 15:49, 14 June 2008 (EST)

  • r12 Beta registration now open

CA has opened r12 beta registration. The beta cycle is expected to begin in early August. Click here for details.
--Gityerfix 08:15, 3 June 2008 (EST)

  • Cumulative Patches #2 released

CA released 5 new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)

  • Save $400 on CA World Registration

Register for CA WORLD 2008 by September 19th and get a $200 Early Bird Discount. In addition, PLC/User Group members qualify for an additional $200 discount. Visit the CA WORLD website to register.
--Gityerfix 05:45, 11 May 2008 (EST)

  • End-of-Service for 6.0 extended

CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you.
--Gityerfix 08:08, 1 April 2008 (EST)

news archive...
About SDU
SDU is the most complete community site for CA's Service Desk application. Introduced in Feb 08, SDU is now over 650 members strong.
  • The FORUM provides a quick and simple platform for posting questions, finding solutions, or helping others.
  • The WIKI is an ever-growing library of Service Desk knowledge contributed by site members.
  • The CALENDAR is a good source for upcoming CA, industry, and SDU events.
  • The YELLOW PAGES are a listing of companies skilled in supporting Service Desk.


Featured Customization
Search Requests, Incidents, and Problems Simultaneously for Ticket Number

Newest Pages
Special:NewestPages/-/10

more...

Most Popular Pages
<TopTenPages offset=3>10</TopTenPages>

more...

Resources
Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Searching Service Desk from your browser
CA Product Home Pages
CA CMDB | CA Embedded Entitlements Manager | CA SupportBridge Solutions | CA Workflow | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools
Other CA Resources
CA's Enhanced Beta Program | CA Development Buddy Program | CA Education | CA User Groups | CA Support Online | CA World | Customer Alliance Program | PLC - Service Support
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