Difference between revisions of "Home"

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| align="left" | Guides: [[Service Desk Guide|Service Desk]] | [[Knowledge Tools Guide|Knowledge Tools]] | [[Dashboard Guide|Dashboard]] | [[Contributing To The Wiki]]
 
| align="left" | Guides: [[Service Desk Guide|Service Desk]] | [[Knowledge Tools Guide|Knowledge Tools]] | [[Dashboard Guide|Dashboard]] | [[Contributing To The Wiki]]
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| align="right" | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  
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| align="center" width="180" style="border-top:2px solid red; border-right:1px solid red; border-bottom:2px solid red; border-left:1px solid red;" | [[Search Requests, Incidents, and Problems Simultaneously for Ticket Number|Customization of the week]]  
 
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[[image:new.gif]]'''N@irB joins the SDU Moderator team.'''<br>
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*'''N@irB joins the SDU Moderator team.'''<br>
 
I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community.<br>
 
I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 12:07, 2 July 2008 (EST)</small><br>
 
--<small>[[User:Gityerfix|Gityerfix]] 12:07, 2 July 2008 (EST)</small><br>
 
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[[image:new.gif]]'''Dev Buddy Webcasts in July'''<br>
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*'''Dev Buddy Webcasts in July'''<br>
 
July is filled with Dev Buddy Webcasts with one every Wednesday. Checkout the [http://www.servicedeskusers.com/forum/index.php?act=calendar SDU Calendar] for scheduling and a brief description of each. Visit [http://www.ca.com/cadevelopmentbuddy www.ca.com/cadevelopmentbuddy] for details on being a Dev Buddy.<br>
 
July is filled with Dev Buddy Webcasts with one every Wednesday. Checkout the [http://www.servicedeskusers.com/forum/index.php?act=calendar SDU Calendar] for scheduling and a brief description of each. Visit [http://www.ca.com/cadevelopmentbuddy www.ca.com/cadevelopmentbuddy] for details on being a Dev Buddy.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 11:34, 1 July 2008 (EST)</small><br>
 
--<small>[[User:Gityerfix|Gityerfix]] 11:34, 1 July 2008 (EST)</small><br>
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*'''Search SDU from your browser'''<br>
 
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Did you know that you can add SDU searching capabilities to your IE7 or Firefox browser? Simply [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] for the SDU Wiki and SDU Forum Search Engine Plugins.<br>
 
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--<small>[[User:Gityerfix|Gityerfix]] 07:58, 26 June 2008 (EST)</small><br>
 
 
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Revision as of 16:01, 11 July 2008

Guides: Service Desk | Knowledge Tools | Dashboard | Contributing To The Wiki Customization of the week
News
  • N@irB joins the SDU Moderator team.

I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community.
--Gityerfix 12:07, 2 July 2008 (EST)

  • Dev Buddy Webcasts in July

July is filled with Dev Buddy Webcasts with one every Wednesday. Checkout the SDU Calendar for scheduling and a brief description of each. Visit www.ca.com/cadevelopmentbuddy for details on being a Dev Buddy.
--Gityerfix 11:34, 1 July 2008 (EST)

  • CA World 2008 Agenda and Pre-Conference Education

Build your CA World agenda and register for pre-conference education starting June 15th.Click here for details.
--Gityerfix 15:49, 14 June 2008 (EST)

  • r12 Beta registration now open

CA has opened r12 beta registration. The beta cycle is expected to begin in early August. CLICK HERE FOR DETAILS.
--Gityerfix 08:15, 3 June 2008 (EST)

  • Cumulative Patches #2 released

CA released 5 new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)

  • Save $400 on CA World Registration

Register for CA WORLD 2008 by September 19th and get a $200 Early Bird Discount. In addition, PLC/User Group members qualify for an additional $200 discount. Visit the CA WORLD website to register.
--Gityerfix 05:45, 11 May 2008 (EST)

  • End-of-Service for 6.0 extended

CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you.
--Gityerfix 08:08, 1 April 2008 (EST)

news archive...
About SDU
SDU is the most complete community site for CA's Service Desk application. Introduced in Feb 08, SDU is now over 650 members strong.
  • The FORUM provides a quick and simple platform for posting questions, finding solutions, or helping others.
  • The WIKI is an ever-growing library of Service Desk knowledge contributed by site members.
  • The CALENDAR is a good source for upcoming CA, industry, and SDU events.
  • The YELLOW PAGES are a listing of companies skilled in supporting Service Desk.


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