Difference between revisions of "Home"

Hyper Notification - TTV not null for Closed Tickets
When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results. Click here for complete description
--Gityerfix 15:55, 26 May 2008 (EST)

Cumulative Patches #2 released
CA released 5 new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)

• Hyper Notification - Issue with KD and SD Category Mapping
  

When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.Click here for complete description
--Gityerfix 11:05, 14 May 2008 (EST)

• Save $400 on CA World Registration
  

Register for CA WORLD 2008 by September 19th and get a $200 Early Bird Discount. In addition, PLC/User Group members qualify for an additional $200 discount. Visit the CA WORLD website to register.
--Gityerfix 05:45, 11 May 2008 (EST)

• End-of-Service for 6.0 extended
  

CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you.
--Gityerfix 08:08, 1 April 2008 (EST)

• Didn't get your validation email?
  

If you registered on SDU and have not received the validation email in order to complete your registration, send us an email and let us know so we can activate your account for you. admins@servicedeskusers.com
--Gityerfix 08:45, 28 February 2008 (EST)

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