Difference between revisions of "Options Manager"

Revision as of 15:06, 21 March 2008 (view source) Gityerfix (Talk | contribs) m (→‎Asset Information Service) ← Older edit		Revision as of 16:18, 21 March 2008 (view source) Gityerfix (Talk | contribs) m (→‎Notifications) Newer edit →
Line 395:		Line 395:
	|-valign="top"		|-valign="top"
	| '''add_know_list'''		| '''add_know_list'''
−	|	+	| Installing this option adds the In-The-Know Notify List to all future notifications.
	|		|
	|-valign="top"		|-valign="top"
	| '''log_all_notify'''		| '''log_all_notify'''
−	|	+	| This option logs all notifications regardless of the notification method used and makes them accessible via the Notification History list.
	|		|
	|-valign="top"		|-valign="top"
	| '''web_cgi_url'''		| '''web_cgi_url'''
−	|	+	| Use this option to identify the path to the web interface. This option is used in notifications to provide a URL to access the object being notified about.
−	|	+	| <nowiki>http://myserver/CAisd/pdmweb.exe</nowiki>
	|-		|-
	|}		|}
−
	== Request Mgr ==		== Request Mgr ==

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Revision as of 16:18, 21 March 2008

Archive and Purge

Option	Brief Description	Example
busy_agent_threshold
default_schedule
rule_archive_path
rule_history_length

Asset Information Service

Option	Brief Description	Example
allow_exceed	Installing this option allows the number of parents an Asset/CI has to exceed the value of the Inventory Count field.
allow_unrestricted_asset_upd	Installing this option allows Service Desk users to fully modify Assets/CIs owned by Unicenter Asset Portfolio Management. If not installed only a limited number can be modified.

Audit Log

Option	Brief Description	Example
audit_ins	If installed, data inserts will be added to the audit logging.
audit_upd	If installed, field updates will be added to the audit logging.

CA Workflow

Option	Brief Description	Example
cawf_password	Identifies the password to accompany the cawf_username option.
cawf_pm_location
cawf_pm_url
cawf_username	Identifies the user for the CA Workflow IDE.
cawf_wl_location
cawf_wl_url

Change Order Mgr

Option	Brief Description	Example
asset_only_one_chg
Category_Defaults
chg_actlog
chg_allow_sla_downgrade
chg_auto_events
chg_auto_events_count
chg_auto_events_name
chg_list_volat
chg_sla
delete_null_properties
keep_tasks
require_change_assignee
require_change_group

Change-Issue

Option	Brief Description	Example
edit_completed_tasks

Email

Option	Brief Description	Example
email_allow_anonymous
email_attachment_dir
email_attachment_repository
email_is_attachment
email_save_unknown_emails
maileater_host
maileater_imap_host_port
maileater_login_password
maileater_login_userid
maileater_pop3_host_port
maileater_security_level
maileater_server_type
mail_from_address
mail_login_password
mail_login_userid
mail_max_threads
mail_reply_to_address
mail_smtp_domain_name
mail_smtp_hosts
mail_smtp_host_port
mail_smtp_security_level

Issue Mgr

Option	Brief Description	Example
iss_actlog
iss_allow_sla_downgrade
iss_assignee_set
iss_auto_events
iss_auto_events_count
iss_auto_events_name
Iss_Category_Defaults
iss_list_volat
iss_sla
require_issue_assignee
require_issue_group

LDAP

Option	Brief Description	Example
ldap_dn	Required. When installed identifies the account to use to log in to the LDAP server.	CN=servicedeskadmin,DC=mydomain,DC=net
ldap_enable	If installed the LDAP integration is active, assuming the other options have been properly configured.
ldap_enable_auto	If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login.
ldap_enable_groups	If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation.
ldap_group_object_class	If installed identified how groups are identified in your LDAP source. The default is group.
ldap_host	Required. When installed identifies the hostname or IP address of the LDAP server.
ldap_port	LDAP server port number.
ldap_pwd	Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account.
ldap_search_base	Required. When installed identifies the starting point in the LDAP schema tree to begin searches.	DC=mycomany,DC=net
ldap_service_type	If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD.
ldap_sync_on_null	If installed will copy Null LDAP values with matching contact attributes.
ldap_user_object_class	If installed identifies how users are identified in your LDAP source. The default is person.

Multi-Site

Option	Brief Description	Example
global_name

Notifications

Option	Brief Description	Example
add_know_list	Installing this option adds the In-The-Know Notify List to all future notifications.
log_all_notify	This option logs all notifications regardless of the notification method used and makes them accessible via the Notification History list.
web_cgi_url	Use this option to identify the path to the web interface. This option is used in notifications to provide a URL to access the object being notified about.	http://myserver/CAisd/pdmweb.exe

Request Mgr

Option	Brief Description	Example
Any_Contact
Area_Defaults
Asset_preload
Assignee_set
autoasg_override
auto_events
auto_events_count
auto_events_name
clear_scratch_pad
Contact_preload
cr_actlog
cr_allow_sla_downgrade
cr_list_volat
cr_sla
Events_Notif_preload
monitor_joins
Netres_pty
popup_announce
Reference_preload
require_incident_assignee
require_incident_group
require_problem_assignee
require_problem_group
require_request_assignee
require_request_group

Request-Change

Option	Brief Description	Example
canchk
edit_inactive
init_list_search
notify_delay
set_sla_evt_open_date

Request-Change-Issue

Option	Brief Description	Example
change_ok_to_save
classic_sla_processing
filter_template_search
force_rootcause
lex_lang
no_hier_list
require_rootcause
sla_workshift_override
supportbridge_division	Added with SupportBridge integration. When installed identifies the DivisionID used for the Service Desk integration.	1
supportbridge_url	Added with SupportBridge integration. http[s]://<servername>[:<serverport>]/<appname> Note: The servername entered here must be identical to the system.socketserver.host and system.url.host properties in SupportBridge. If using an IP address instead of a servername, then ensure that all three items reference the IP address instead of the servername.	http://sbserver:8080/SupportBridge

Security

Option	Brief Description	Example
force_unique_userid
guest_user_name
ignore_security_case
Portal_Safe_List
url_etrust_password_reset

Time-to-Violation

Option	Brief Description	Example
ttv_enabled
ttv_evaluation_delay
ttv_highlight

Ver Ctl

Option	Brief Description	Example
ver_ctl

Web

Option	Brief Description	Example
charset
pdmweb_cache_disable
pdmweb_cache_sitemods
prompt_for_knowledge
suppress_web_hier_search
web_auto_update
web_wildcard_search
wsp_domsrvr
wsp_webengine

Web Service

Option	Brief Description	Example
webservice_session_timeout

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