Difference between revisions of "T5GQ012"

Revision as of 18:33, 18 March 2008

As a result of applying the cumulative patch, on the main menu, under View tab the following were available:

Event History

Event Delay History

In-The-Know Notify List (this caused a java error)

When this Test patch is applied the above are removed.

PRODUCT: Unicenter Service Desk Web Server RELEASE: 11.2

PROB #: 396 FN: T5GQ012 FT: D34 DATE: 17 Mar 2008 STARTRAK PRODUCT NAME: USRDWS (Star Problem Product)

PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES.

                ----------------------------------------------------
                
                  >>> ATTN: APPLICABLE LANGUAGES <<<
                       >>>ENGLISH<<<
                  >>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<
                After applying the first set of published
                cumulative patches for Unicenter Service Desk
                r11.2, you may see an empty list within
                View->Notification History instead of a search
                window. In addition, three unintentional items
                were added to this View menu: 'Event History',
                'Event Delay History', and 'In The Know Notify
                List'. Also the view->Profile Browser option is
                removed.
                

Version 2.9.6 on WINDOWS/NT (patch QO93577) or 2.8.2 on UNIX (patch QO93577) or later of ApplyPTF must be applied prior to applying this PTF.

The most recent version can be found at: http://supportconnectw.ca.com/public/ca_common_docs/ latest_applyptf.asp

PREREQS: QO91539_____________ ____________________ ____________________

           ____________________ ____________________ ____________________ 
           ____________________ ____________________ ____________________ 

MPREREQS: None

COREQS: None

MCOREQS: None

SUPERSEDED: None

KEYWORDS: CUMULATIVE__________ PATCH_______________ NOTIFICATION________

          HISTORY_____________ EMPTY ______________ AFTER_______________ 
          QO91538_____________ QO91539_____________ QO91540_____________ 
          VIEW________________ SEARCH WINDOW_______ TUUMA01_____________ 
          T5GQ012_____________ 0606________________ OPSYS:NT____________ 

HYPER: NO

DISTRIBUTION CODE: I (A=Available, I=Internal)

DOWNLOAD INFORMATION:

NODE: ftp.ca.com

PATH: /CAproducts/unicenter/USRD/nt/0606/T5GQ012

FILES: T5GQ012.D34________ T5GQ012.CAZ________ ___________________

      ___________________ ___________________ ___________________

PRE: QO91539 PRE: REQ: REQ: SUP:

PROBLEM FIX: OTHER (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER)

UPDATED ROUTINES:

menubar_sd.htmpl 33846 TUE DEC 11 22:19:07 2007

PROBLEM RESOLUTION: Follow the instructions below: The following PREREQS must be applied before applying this fix: QO91539

WEB SERVER INSTALLATION

1. This fix requires Unicenter Service Desk r11.2 to be installed.

  This is a Web component patch only.

2. Installation of this patch DOES NOT require to recycle USVD

  Server.

3. You must use the Administrator account.

4. Place received files for this patch in $NX_ROOT\Patches directory.

  The $NX_ROOT\Patches directory may not exist if this is the first
  patch you are applying to your system. If it doesn't exist please
  create it.

5. INSTALLATION FROM A WINDOWS MACHINE:

  - To apply, run the following command as follows:
 
      APPLYPTF

6. Run the following command to refresh the updated files:

      pdm_webcache -H	 // Clear webengine HTMPL cache
      pdm_webcache -b	 // Alert users to update browser cache

7. Clear any browser cache:

   With Internet Explorer, do this by selecting Tools->Internet 
   Options, then clicking Delete Files.  
   With Netscape, do this by selecting Edit->Preferences,then 
   clicking Advanced, then clicking Cache, then clicking both
   Clear Memory Cache and Clear Disk Cache.