Difference between revisions of "Options Manager"

Revision as of 16:22, 18 March 2008 (view source) Gityerfix (Talk | contribs) m (→‎LDAP) ← Older edit		Revision as of 16:45, 18 March 2008 (view source) Gityerfix (Talk | contribs) m Newer edit →
Line 1:		Line 1:
	== Archive and Purge ==		== Archive and Purge ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''busy_agent_threshold'''		| '''busy_agent_threshold'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''default_schedule'''		| '''default_schedule'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''rule_archive_path'''		| '''rule_archive_path'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''rule_history_length'''		| '''rule_history_length'''
	|		|
Line 26:		Line 26:
	== Asset Information Service ==		== Asset Information Service ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''allow_exceed'''		| '''allow_exceed'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''allow_unrestricted_asset_upd'''		| '''allow_unrestricted_asset_upd'''
	|		|
Line 44:		Line 44:
	== Audit Log ==		== Audit Log ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''audit_ins'''		| '''audit_ins'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''audit_upd'''		| '''audit_upd'''
	|		|
Line 63:		Line 63:
	== CA Workflow ==		== CA Workflow ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''cawf_password'''		| '''cawf_password'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cawf_pm_location'''		| '''cawf_pm_location'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cawf_pm_url'''		| '''cawf_pm_url'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cawf_username'''		| '''cawf_username'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cawf_wl_location'''		| '''cawf_wl_location'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cawf_wl_url'''		| '''cawf_wl_url'''
	|		|
Line 97:		Line 97:
	== Change Order Mgr ==		== Change Order Mgr ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''asset_only_one_chg'''		| '''asset_only_one_chg'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Category_Defaults'''		| '''Category_Defaults'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''chg_actlog'''		| '''chg_actlog'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''chg_allow_sla_downgrade'''		| '''chg_allow_sla_downgrade'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''chg_auto_events'''		| '''chg_auto_events'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''chg_auto_events_count'''		| '''chg_auto_events_count'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''chg_auto_events_name'''		| '''chg_auto_events_name'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''chg_list_volat'''		| '''chg_list_volat'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''chg_sla'''		| '''chg_sla'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''delete_null_properties'''		| '''delete_null_properties'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''keep_tasks'''		| '''keep_tasks'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_change_assignee'''		| '''require_change_assignee'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_change_group'''		| '''require_change_group'''
	|		|
Line 159:		Line 159:
	== Change-Issue ==		== Change-Issue ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''edit_completed_tasks'''		| '''edit_completed_tasks'''
	|		|
Line 173:		Line 173:
	== Email ==		== Email ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''email_allow_anonymous'''		| '''email_allow_anonymous'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''email_attachment_dir'''		| '''email_attachment_dir'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''email_attachment_repository'''		| '''email_attachment_repository'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''email_is_attachment'''		| '''email_is_attachment'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''email_save_unknown_emails'''		| '''email_save_unknown_emails'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''maileater_host'''		| '''maileater_host'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''maileater_imap_host_port'''		| '''maileater_imap_host_port'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''maileater_login_password'''		| '''maileater_login_password'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''maileater_login_userid'''		| '''maileater_login_userid'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''maileater_pop3_host_port'''		| '''maileater_pop3_host_port'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''maileater_security_level'''		| '''maileater_security_level'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''maileater_server_type'''		| '''maileater_server_type'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_from_address'''		| '''mail_from_address'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_login_password'''		| '''mail_login_password'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_login_userid'''		| '''mail_login_userid'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_max_threads'''		| '''mail_max_threads'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_reply_to_address'''		| '''mail_reply_to_address'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_smtp_domain_name'''		| '''mail_smtp_domain_name'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_smtp_hosts'''		| '''mail_smtp_hosts'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_smtp_host_port'''		| '''mail_smtp_host_port'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''mail_smtp_security_level'''		| '''mail_smtp_security_level'''
	|		|
Line 267:		Line 267:
	== Issue Mgr ==		== Issue Mgr ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''iss_actlog'''		| '''iss_actlog'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''iss_allow_sla_downgrade'''		| '''iss_allow_sla_downgrade'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''iss_assignee_set'''		| '''iss_assignee_set'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''iss_auto_events'''		| '''iss_auto_events'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''iss_auto_events_count'''		| '''iss_auto_events_count'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''iss_auto_events_name'''		| '''iss_auto_events_name'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Iss_Category_Defaults'''		| '''Iss_Category_Defaults'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''iss_list_volat'''		| '''iss_list_volat'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''iss_sla'''		| '''iss_sla'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_issue_assignee'''		| '''require_issue_assignee'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_issue_group'''		| '''require_issue_group'''
	|		|
Line 378:		Line 378:
	== Multi-Site ==		== Multi-Site ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''global_name'''		| '''global_name'''
	|		|
Line 392:		Line 392:
	== Notifications ==		== Notifications ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''add_know_list'''		| '''add_know_list'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''log_all_notify'''		| '''log_all_notify'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''web_cgi_url'''		| '''web_cgi_url'''
	|		|
Line 414:		Line 414:
	== Request Mgr ==		== Request Mgr ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''Any_Contact'''		| '''Any_Contact'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Area_Defaults'''		| '''Area_Defaults'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Asset_preload'''		| '''Asset_preload'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Assignee_set'''		| '''Assignee_set'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''autoasg_override'''		| '''autoasg_override'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''auto_events'''		| '''auto_events'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''auto_events_count'''		| '''auto_events_count'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''auto_events_name'''		| '''auto_events_name'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''clear_scratch_pad'''		| '''clear_scratch_pad'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Contact_preload'''		| '''Contact_preload'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cr_actlog'''		| '''cr_actlog'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cr_allow_sla_downgrade'''		| '''cr_allow_sla_downgrade'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cr_list_volat'''		| '''cr_list_volat'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''cr_sla'''		| '''cr_sla'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Events_Notif_preload'''		| '''Events_Notif_preload'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''monitor_joins'''		| '''monitor_joins'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Netres_pty'''		| '''Netres_pty'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''popup_announce'''		| '''popup_announce'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Reference_preload'''		| '''Reference_preload'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_incident_assignee'''		| '''require_incident_assignee'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_incident_group'''		| '''require_incident_group'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_problem_assignee'''		| '''require_problem_assignee'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_problem_group'''		| '''require_problem_group'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_request_assignee'''		| '''require_request_assignee'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_request_group'''		| '''require_request_group'''
	|		|
Line 524:		Line 524:
	== Request-Change ==		== Request-Change ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''canchk'''		| '''canchk'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''edit_inactive'''		| '''edit_inactive'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''init_list_search'''		| '''init_list_search'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''notify_delay'''		| '''notify_delay'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''set_sla_evt_open_date'''		| '''set_sla_evt_open_date'''
	|		|
Line 554:		Line 554:
	== Request-Change-Issue ==		== Request-Change-Issue ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''change_ok_to_save'''		| '''change_ok_to_save'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''classic_sla_processing'''		| '''classic_sla_processing'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''filter_template_search'''		| '''filter_template_search'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''force_rootcause'''		| '''force_rootcause'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''lex_lang'''		| '''lex_lang'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''no_hier_list'''		| '''no_hier_list'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''require_rootcause'''		| '''require_rootcause'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''sla_workshift_override'''		| '''sla_workshift_override'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''supportbridge_division'''		| '''supportbridge_division'''
−	|	+	| Added with SupportBridge integration. When installed identifies the DivisionID used for the Service Desk integration.
−	|	+	| 1
−	|-	+	|-valign="top"
	| '''supportbridge_url'''		| '''supportbridge_url'''
−	|	+	| Added with SupportBridge integration. http[s]://<servername>[:<serverport>]/<appname><br>Note: The servername entered here must be identical to the ''system.socketserver.host'' and ''system.url.host'' properties in SupportBridge. If using an IP address instead of a servername, then ensure that all three items reference the IP address instead of the servername.
−	|	+	| http://sbserver:8080/SupportBridge
	|-		|-
	|}		|}
Line 604:		Line 604:
	== Security ==		== Security ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''force_unique_userid'''		| '''force_unique_userid'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''guest_user_name'''		| '''guest_user_name'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''ignore_security_case'''		| '''ignore_security_case'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''Portal_Safe_List'''		| '''Portal_Safe_List'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''url_etrust_password_reset'''		| '''url_etrust_password_reset'''
	|		|
Line 634:		Line 634:
	== Time-to-Violation ==		== Time-to-Violation ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''ttv_enabled'''		| '''ttv_enabled'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''ttv_evaluation_delay'''		| '''ttv_evaluation_delay'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''ttv_highlight'''		| '''ttv_highlight'''
	|		|
Line 656:		Line 656:
	== Ver Ctl ==		== Ver Ctl ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''ver_ctl'''		| '''ver_ctl'''
	|		|
Line 670:		Line 670:
	== Web ==		== Web ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''charset'''		| '''charset'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''pdmweb_cache_disable'''		| '''pdmweb_cache_disable'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''pdmweb_cache_sitemods'''		| '''pdmweb_cache_sitemods'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''prompt_for_knowledge'''		| '''prompt_for_knowledge'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''suppress_web_hier_search'''		| '''suppress_web_hier_search'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''web_auto_update'''		| '''web_auto_update'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''web_wildcard_search'''		| '''web_wildcard_search'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''wsp_domsrvr'''		| '''wsp_domsrvr'''
	|		|
	|		|
−	|-	+	|-valign="top"
	| '''wsp_webengine'''		| '''wsp_webengine'''
	|		|
Line 716:		Line 716:
	== Web Service ==		== Web Service ==
−	{| style="width:100%;vertical-align:top;"	+	{| style="width:100%;vertical-align:top;" cellpadding="10"
	|-		|-
	! style="width:30%;" | Option		! style="width:30%;" | Option
	! style="width:40%;" | Brief Description		! style="width:40%;" | Brief Description
	! style="width:30%;" | Example		! style="width:30%;" | Example
−	|-	+	|-valign="top"
	| '''webservice_session_timeout'''		| '''webservice_session_timeout'''
	|		|

---

Revision as of 16:45, 18 March 2008

Archive and Purge

Option	Brief Description	Example
busy_agent_threshold
default_schedule
rule_archive_path
rule_history_length

Asset Information Service

Option	Brief Description	Example
allow_exceed
allow_unrestricted_asset_upd

Audit Log

Option	Brief Description	Example
audit_ins
audit_upd

CA Workflow

Option	Brief Description	Example
cawf_password
cawf_pm_location
cawf_pm_url
cawf_username
cawf_wl_location
cawf_wl_url

Change Order Mgr

Option	Brief Description	Example
asset_only_one_chg
Category_Defaults
chg_actlog
chg_allow_sla_downgrade
chg_auto_events
chg_auto_events_count
chg_auto_events_name
chg_list_volat
chg_sla
delete_null_properties
keep_tasks
require_change_assignee
require_change_group

Change-Issue

Option	Brief Description	Example
edit_completed_tasks

Email

Option	Brief Description	Example
email_allow_anonymous
email_attachment_dir
email_attachment_repository
email_is_attachment
email_save_unknown_emails
maileater_host
maileater_imap_host_port
maileater_login_password
maileater_login_userid
maileater_pop3_host_port
maileater_security_level
maileater_server_type
mail_from_address
mail_login_password
mail_login_userid
mail_max_threads
mail_reply_to_address
mail_smtp_domain_name
mail_smtp_hosts
mail_smtp_host_port
mail_smtp_security_level

Issue Mgr

Option	Brief Description	Example
iss_actlog
iss_allow_sla_downgrade
iss_assignee_set
iss_auto_events
iss_auto_events_count
iss_auto_events_name
Iss_Category_Defaults
iss_list_volat
iss_sla
require_issue_assignee
require_issue_group

LDAP

Option	Brief Description	Example
ldap_dn	Required. When installed identifies the account to use to log in to the LDAP server.	CN=servicedeskadmin,DC=mydomain,DC=net
ldap_enable	If installed the LDAP integration is active, assuming the other options have been properly configured.
ldap_enable_auto	If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login.
ldap_enable_groups	If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation.
ldap_group_object_class	If installed identified how groups are identified in your LDAP source. The default is group.
ldap_host	Required. When installed identifies the hostname or IP address of the LDAP server.
ldap_port	LDAP server port number.
ldap_pwd	Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account.
ldap_search_base	Required. When installed identifies the starting point in the LDAP schema tree to begin searches.	DC=mycomany,DC=net
ldap_service_type	If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD.
ldap_sync_on_null	If installed will copy Null LDAP values with matching contact attributes.
ldap_user_object_class	If installed identified how users are identified in your LDAP source. The default is person.

Multi-Site

Option	Brief Description	Example
global_name

Notifications

Option	Brief Description	Example
add_know_list
log_all_notify
web_cgi_url

Request Mgr

Option	Brief Description	Example
Any_Contact
Area_Defaults
Asset_preload
Assignee_set
autoasg_override
auto_events
auto_events_count
auto_events_name
clear_scratch_pad
Contact_preload
cr_actlog
cr_allow_sla_downgrade
cr_list_volat
cr_sla
Events_Notif_preload
monitor_joins
Netres_pty
popup_announce
Reference_preload
require_incident_assignee
require_incident_group
require_problem_assignee
require_problem_group
require_request_assignee
require_request_group

Request-Change

Option	Brief Description	Example
canchk
edit_inactive
init_list_search
notify_delay
set_sla_evt_open_date

Request-Change-Issue

Option	Brief Description	Example
change_ok_to_save
classic_sla_processing
filter_template_search
force_rootcause
lex_lang
no_hier_list
require_rootcause
sla_workshift_override
supportbridge_division	Added with SupportBridge integration. When installed identifies the DivisionID used for the Service Desk integration.	1
supportbridge_url	Added with SupportBridge integration. http[s]://<servername>[:<serverport>]/<appname> Note: The servername entered here must be identical to the system.socketserver.host and system.url.host properties in SupportBridge. If using an IP address instead of a servername, then ensure that all three items reference the IP address instead of the servername.	http://sbserver:8080/SupportBridge

Security

Option	Brief Description	Example
force_unique_userid
guest_user_name
ignore_security_case
Portal_Safe_List
url_etrust_password_reset

Time-to-Violation

Option	Brief Description	Example
ttv_enabled
ttv_evaluation_delay
ttv_highlight

Ver Ctl

Option	Brief Description	Example
ver_ctl

Web

Option	Brief Description	Example
charset
pdmweb_cache_disable
pdmweb_cache_sitemods
prompt_for_knowledge
suppress_web_hier_search
web_auto_update
web_wildcard_search
wsp_domsrvr
wsp_webengine

Web Service

Option	Brief Description	Example
webservice_session_timeout

---