Difference between revisions of "Options Manager"

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m (→‎LDAP)
m (→‎LDAP)
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== LDAP ==
 
== LDAP ==
−
{| style="width:100%;vertical-align:top;"
+
{| style="width:100%;vertical-align:top;" cellpadding="10"
 
|-
 
|-
 
! style="width:30%;" | Option
 
! style="width:30%;" | Option
 
! style="width:40%;" | Brief Description
 
! style="width:40%;" | Brief Description
 
! style="width:30%;" | Example
 
! style="width:30%;" | Example
−
|-
+
|-valign="top"
 
| '''ldap_dn'''
 
| '''ldap_dn'''
 
| Required. When installed identifies the account to use to log in to the LDAP server.  
 
| Required. When installed identifies the account to use to log in to the LDAP server.  
 
| CN=servicedeskadmin,DC=mydomain,DC=net
 
| CN=servicedeskadmin,DC=mydomain,DC=net
−
|-
+
|-valign="top"
 
| '''ldap_enable'''
 
| '''ldap_enable'''
 
| If installed the LDAP integration is active, assuming the other options have been properly configured.  
 
| If installed the LDAP integration is active, assuming the other options have been properly configured.  
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_enable_auto'''
 
| '''ldap_enable_auto'''
 
| If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login.
 
| If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_enable_groups'''
 
| '''ldap_enable_groups'''
 
| If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation.
 
| If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_group_object_class'''
 
| '''ldap_group_object_class'''
 
| If installed identified how groups are identified in your LDAP source. The default is ''group''.
 
| If installed identified how groups are identified in your LDAP source. The default is ''group''.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_host'''
 
| '''ldap_host'''
 
| Required. When installed identifies the hostname or IP address of the LDAP server.
 
| Required. When installed identifies the hostname or IP address of the LDAP server.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_port'''
 
| '''ldap_port'''
 
| LDAP server port number.
 
| LDAP server port number.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_pwd'''
 
| '''ldap_pwd'''
 
| Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account.
 
| Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_search_base'''
 
| '''ldap_search_base'''
 
| Required. When installed identifies the starting point in the LDAP schema tree to begin searches.
 
| Required. When installed identifies the starting point in the LDAP schema tree to begin searches.
 
| DC=mycomany,DC=net
 
| DC=mycomany,DC=net
−
|-
+
|-valign="top"
 
| '''ldap_service_type'''
 
| '''ldap_service_type'''
 
| If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD.
 
| If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_sync_on_null'''
 
| '''ldap_sync_on_null'''
 
| If installed will copy Null LDAP values with matching contact attributes.
 
| If installed will copy Null LDAP values with matching contact attributes.
 
|
 
|
−
|-
+
|-valign="top"
 
| '''ldap_user_object_class'''
 
| '''ldap_user_object_class'''
 
| If installed identified how users are identified in your LDAP source. The default is ''person''.
 
| If installed identified how users are identified in your LDAP source. The default is ''person''.

Revision as of 16:22, 18 March 2008

Archive and Purge

Option Brief Description Example
busy_agent_threshold
default_schedule
rule_archive_path
rule_history_length


Asset Information Service

Option Brief Description Example
allow_exceed
allow_unrestricted_asset_upd


Audit Log

Option Brief Description Example
audit_ins
audit_upd


CA Workflow

Option Brief Description Example
cawf_password
cawf_pm_location
cawf_pm_url
cawf_username
cawf_wl_location
cawf_wl_url


Change Order Mgr

Option Brief Description Example
asset_only_one_chg
Category_Defaults
chg_actlog
chg_allow_sla_downgrade
chg_auto_events
chg_auto_events_count
chg_auto_events_name
chg_list_volat
chg_sla
delete_null_properties
keep_tasks
require_change_assignee
require_change_group


Change-Issue

Option Brief Description Example
edit_completed_tasks


Email

Option Brief Description Example
email_allow_anonymous
email_attachment_dir
email_attachment_repository
email_is_attachment
email_save_unknown_emails
maileater_host
maileater_imap_host_port
maileater_login_password
maileater_login_userid
maileater_pop3_host_port
maileater_security_level
maileater_server_type
mail_from_address
mail_login_password
mail_login_userid
mail_max_threads
mail_reply_to_address
mail_smtp_domain_name
mail_smtp_hosts
mail_smtp_host_port
mail_smtp_security_level


Issue Mgr

Option Brief Description Example
iss_actlog
iss_allow_sla_downgrade
iss_assignee_set
iss_auto_events
iss_auto_events_count
iss_auto_events_name
Iss_Category_Defaults
iss_list_volat
iss_sla
require_issue_assignee
require_issue_group


LDAP

Option Brief Description Example
ldap_dn Required. When installed identifies the account to use to log in to the LDAP server. CN=servicedeskadmin,DC=mydomain,DC=net
ldap_enable If installed the LDAP integration is active, assuming the other options have been properly configured.
ldap_enable_auto If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login.
ldap_enable_groups If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation.
ldap_group_object_class If installed identified how groups are identified in your LDAP source. The default is group.
ldap_host Required. When installed identifies the hostname or IP address of the LDAP server.
ldap_port LDAP server port number.
ldap_pwd Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account.
ldap_search_base Required. When installed identifies the starting point in the LDAP schema tree to begin searches. DC=mycomany,DC=net
ldap_service_type If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD.
ldap_sync_on_null If installed will copy Null LDAP values with matching contact attributes.
ldap_user_object_class If installed identified how users are identified in your LDAP source. The default is person.

Multi-Site

Option Brief Description Example
global_name


Notifications

Option Brief Description Example
add_know_list
log_all_notify
web_cgi_url


Request Mgr

Option Brief Description Example
Any_Contact
Area_Defaults
Asset_preload
Assignee_set
autoasg_override
auto_events
auto_events_count
auto_events_name
clear_scratch_pad
Contact_preload
cr_actlog
cr_allow_sla_downgrade
cr_list_volat
cr_sla
Events_Notif_preload
monitor_joins
Netres_pty
popup_announce
Reference_preload
require_incident_assignee
require_incident_group
require_problem_assignee
require_problem_group
require_request_assignee
require_request_group


Request-Change

Option Brief Description Example
canchk
edit_inactive
init_list_search
notify_delay
set_sla_evt_open_date


Request-Change-Issue

Option Brief Description Example
change_ok_to_save
classic_sla_processing
filter_template_search
force_rootcause
lex_lang
no_hier_list
require_rootcause
sla_workshift_override
supportbridge_division
supportbridge_url


Security

Option Brief Description Example
force_unique_userid
guest_user_name
ignore_security_case
Portal_Safe_List
url_etrust_password_reset


Time-to-Violation

Option Brief Description Example
ttv_enabled
ttv_evaluation_delay
ttv_highlight


Ver Ctl

Option Brief Description Example
ver_ctl


Web

Option Brief Description Example
charset
pdmweb_cache_disable
pdmweb_cache_sitemods
prompt_for_knowledge
suppress_web_hier_search
web_auto_update
web_wildcard_search
wsp_domsrvr
wsp_webengine


Web Service

Option Brief Description Example
webservice_session_timeout


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