Difference between revisions of "URLS for Computer Telephony Integration (CTI)"

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(→‎Launch the Profile Browser)
m (→‎Open an existing Contact)
 
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In the examples below, replace the data in the brackets.
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__NOTOC__
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[[Category:Integration]]
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{{Global Header}}
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{{Global Announcement}}
  
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== Open an existing Request ==
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== Overview ==
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http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
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This Article contains the URLs that can be used for launching Service Desk for a CTI implementation.
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== Examples ==
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In the examples below, replace the data in the brackets.
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=== Open an existing Request ===
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http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
  
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== Creating a new Request ==
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=== Creating a new Request ===
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http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid]
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http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[USERID]
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http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
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http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
  
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== Launch the Profile Browser ==
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=== Launch the Profile Browser ===
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http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx
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http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx
 
''R11.2 Requires cumulative patch QO91539 for the above URL to work.''
 
''R11.2 Requires cumulative patch QO91539 for the above URL to work.''
  
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http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid]
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http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:userid:[USERID]
  
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''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.''
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=== Open an existing Contact ===
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[[Category:Solutions]]
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http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.userid=[USERID]
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http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.id=[ID]

Latest revision as of 21:53, 22 July 2009

To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.

Overview

This Article contains the URLs that can be used for launching Service Desk for a CTI implementation.

Examples

In the examples below, replace the data in the brackets.

Open an existing Request

http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]

Creating a new Request

http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[USERID]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]

Launch the Profile Browser

http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx

R11.2 Requires cumulative patch QO91539 for the above URL to work. 

http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:userid:[USERID]

Open an existing Contact

http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.userid=[USERID]
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.id=[ID]
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