Difference between revisions of "Home"

Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News \| SDU News \| Service Desk News
3 SDU Milestones Achieved in August 4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years. --Gityerfix 11:00, 16 August 2012 (EST)
CA World '13 The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details --Gityerfix 18:15, 15 August 2012 (EST)
r12.7 now available for download CA has announced the availability of r12.7 for electronic download. Click here for announcement --Gityerfix 11:00, 26 July 2012 (EST)
Hyper Notification - CA Licensing Vulnerability CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details --Gityerfix 10:10, 25 April 2012 (EST)
Hyper Notification - Cumulative #2 patches for r12.6 CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details --Gityerfix 11:10, 12 February 2012 (EST)

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-[[image:new.gif]]'''Hyper Notification - Cumulative #1 patches for r12.6'''<br>
+'''3 SDU Milestones Achieved in August'''<br>
-CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #1 patches published on July 28th, 2011.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={E54C662E-4933-46F9-98D4-A71BC18D05CF} Click here for fix list and download details]<br>
+members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
---<small>[[User:Gityerfix|Gityerfix]] 09:19, 03 August 2011 (EST)</small><br>
+--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
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-[[image:new.gif]]'''3000 Member Milestone'''<br>
+'''CA World '13'''<br>
-We are pleased to announce the achievement of 3000 registered members. At an average of 75 new memners a month, it has taken just 3 1/3 years to reach this mark. We've also surpassed 900 members of the ServiceDeskUsers LinkedIn group and 27,000 forum posts on SDU. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br>
+The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
---<small>[[User:Gityerfix|Gityerfix]] 16:00, 15 July 2010 (EST)</small><br>
+--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
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-'''CA Service Desk Manager 12.6 Now Available'''<br>
+'''r12.7 now available for download'''<br>
-Yesterday, CA announced that CA Service Desk Manager 12.6 is now available by electronic download on [http://support.ca.com support.ca.com]. <br>
+CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
---<small>[[User:Gityerfix|Gityerfix]] 14:52, 07 June 2011 (EST)</small><br>
+--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
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-'''Search your own Knowledge content directly from IE'''<br>
+'''Hyper Notification - CA Licensing Vulnerability<br>
-I've been absent for a while, but thought I would share with the community a nice little enhancement that my company developed to add the convenience of knowledge searching directly from IE.  [[Search Knowledge from IE|Click here to view the details]]<br>
+CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server.  Please follow the link below for details.  [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
---<small>[[User:Gityerfix|Gityerfix]] 12:35, 19 November 2010 (EST)</small><br>
+--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
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-'''We have a winner!'''<br>
+'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
-Congratulations to Zack Linstrom from Sempra Utilities on winning SDU's CA World 2010 Giveaway! We want to thank everyone who entered for visiting our sponsors' booths and supporting this community.<br>
+CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
---<small>[[User:Gregg|Gregg]] 12:00, 03 June 2010 (EST)</small><br>
+--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
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-'''Hyper Notification - FAST ERP license expires June 1'''<br>
-FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010.  CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI18235&actionID=4 Click here for complete description and solution]<br>
---<small>[[User:Gityerfix|Gityerfix]] 10:25, 12 May 2010 (EST)</small><br>
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 | align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
+|-
+|}<br>
+{| width="100%"
+|-
+! '''<font size="3">If you wish to contribute...</font>'''
+|-
+| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
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-{| width="100%"
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-! '''<font size="3">Start a New Page</font>'''
-|-
-| align="left"|Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
-|-
-| align="left"|<newarticle namespace='Main'></newarticle>
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-|}<br>
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 | colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
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-| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
+| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
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-| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
+| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
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Latest revision as of 14:02, 24 October 2012

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