Difference between revisions of "Home"

From SDU
Jump to: navigation, search
m
m
 
(94 intermediate revisions by 2 users not shown)
Line 11: Line 11:
 
|-
 
|-
 
| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
 
| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
−
|-
 
−
|
 
−
[[image:new.gif]]'''Another SDU Milestone Achieved'''<br>
 
−
The SDU community has surpassed 10,000 forum posts. That's an average of 26 posts per day, which includes weekends and holidays. That's pretty impressive for only being 1 year and 2 weeks old. Thank you to everyone who has participated in our forums, and especially the moderators and frequent contributors who generously give their time and expertise to help out others and keep this community thriving. Lets see if we can reach 20,000 in less time.
 
−
<br>
 
−
--<small>[[User:Gityerfix|Gityerfix]] 10:00, 20 February 2009 (EST)</small><br>
 
−
|-
 
−
| style="background-color:#eeeeee;" |
 
−
'''Hyper Notification - CMDB 11.2 Install May Overwrite Service Desk Cumulative'''<br>
 
−
Installing CMDB r11.2 overwrites files provided by the cumulative #3 patches with older files. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI05438&actionID=4 Click here for complete description and solution]<br>
 
−
--<small>[[User:Gityerfix|Gityerfix]] 11:43, 11 February 2009 (EST)</small><br>
 
−
|-
 
−
|
 
−
'''Mitu joins the SDU Moderator team.'''<br>
 
−
SDU is please to announce the addition of Mitu to the SDU Moderator team. His continued participation and quality contributions made him stand out as an ideal candidate for this post. With his help SDU will continue to provide the highest quality user community for CA Service Desk.<br>
 
−
--<small>[[User:Gityerfix|Gityerfix]] 8:53, 11 February 2009 (EST)</small><br>
 
−
|-
 
−
| style="background-color:#ffcc33;" |
 
−
'''Exclusive offer to SDU members from CA Education'''<br>
 
−
CA Education will be hosting a LiveMeeting webcast on Feb 26th exclusively for SDU members to present the [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk]. CAPA is a training development tool for analysts and employees. [[media:CA Productivity Accelerator for Service Desk Webcast.ics|Click here]] to add meeting details to your calendar.
 
−
<br>
 
−
--<small>[[User:Gityerfix|Gityerfix]] 17:05, 5 February 2009 (EST)</small><br>
 
 
|-
 
|-
 
|
 
|
−
[[image:exclaim.gif]]'''SDU Celebrates 1 Year with EP1'''<br>
+
'''3 SDU Milestones Achieved in August'''<br>
−
Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated...
+
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
−
*1164 members
+
--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
−
*9503 forum posts
+
−
*177 wiki pages
+
−
*317,893 forum views
+
−
*150 LinkedIn members
+
−
In celebration of a successful first year, SDU is pleased to announce the availability of an Enhancement Pack (EP1) for Service Desk r12. EP1 contains all the scripts, files, and instructions needed to add 5 commonly implemented customizations to an r12 install. [[SDU:SDU r12 EP1|Click here for details]]<br>
+
−
<small>The features of EP1 are regarded as customizations, none of which is supported, recommended, or endorsed by CA.</small>
+
−
<br>
+
−
--<small>[[User:Gityerfix|Gityerfix]] 10:16, 5 February 2009 (EST)</small><br>
+
 
|-
 
|-
 
| style="background-color:#eeeeee;" |
 
| style="background-color:#eeeeee;" |
−
'''New CA Workflow release'''<br>
+
'''CA World '13'''<br>
−
Release 1.0.019.061 of CA Workflow is now available. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]  
+
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
−
<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
−
--<small>[[User:Gityerfix|Gityerfix]] 08:39, 27 January 2009 (EST)</small><br>
+
 
|-
 
|-
 
|
 
|
−
'''r6.0/SP1 Support Extended'''<br>
+
'''r12.7 now available for download'''<br>
−
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here].
+
CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
−
<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
−
--<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br>
+
 
|-
 
|-
 
| style="background-color:#eeeeee;" |
 
| style="background-color:#eeeeee;" |
−
'''Cumulative Patches #3 released for r11.2'''<br>
+
'''Hyper Notification - CA Licensing Vulnerability<br>
−
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]  
+
CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server.  Please follow the link below for details. [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
−
<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
−
--<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br>
+
 
|-
 
|-
 
|
 
|
−
'''r12 now Generally Available'''<br>
+
'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
−
The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here].
+
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
−
<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
−
--<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br>
+
−
|-
+
−
| style="background-color:#eeeeee;" |
+
−
'''Submit your Enhancement Requests to CA'''<br>
+
−
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC].
+
−
<br>
+
−
--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br>
+
 
|-
 
|-
 
|}
 
|}
Line 85: Line 45:
 
|-
 
|-
 
| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 +
|-
 +
|}<br>
 +
{| width="100%"
 +
|-
 +
! '''<font size="3">If you wish to contribute...</font>'''
 +
|-
 +
| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
|-
 
|-
 
|}<br>
 
|}<br>
Line 96: Line 63:
 
*Join a [http://causergroups.com CA Regional User Community] <br>
 
*Join a [http://causergroups.com CA Regional User Community] <br>
 
*Register for [https://support.ca.com CA Technical Support]<br>
 
*Register for [https://support.ca.com CA Technical Support]<br>
−
|-
 
−
|}<br>
 
−
{| width="100%"
 
−
|-
 
−
! '''<font size="3">Featured Customization</font>'''
 
−
|-
 
−
| align="left"|[[image:new.gif]][[SDU:SDU r12 EP1|SDU Enhancement Pack 1 for r12]]
 
−
|-
 
−
| align="left"|[[Sample Customizations|[more...]]]
 
 
|-
 
|-
 
|}<br>
 
|}<br>
Line 116: Line 74:
 
|-
 
|-
 
|}
 
|}
−
{| width="100%"
 
−
|-
 
−
! '''<font size="3">Start a New Page</font>'''
 
−
|-
 
−
| align="left"|Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
 
−
|-
 
−
| align="left"|<newarticle namespace='Main'></newarticle>
 
−
|-
 
−
|}<br>
 
 
{| width="100%"  
 
{| width="100%"  
 
|-
 
|-
Line 137: Line 86:
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
|-
 
|-
−
| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:new.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack 1 to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
+
| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
−
|-
+
−
| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
+
 
|-
 
|-
−
| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [[image:new.gif]][http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [[image:new.gif]][https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
+
| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
 
|-
 
|-
−
| colspan="2" align="left" | '''User Community Websites'''<br>[http://www.clarityusers.com Clarity Users] | [http://www.spectrumehealth.org Spectrum & eHealth User Community]  
+
| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
|-
 
|-
 
|}
 
|}

Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
 CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)
Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support
Retrieved from "http://greggsmith.net/wiki/index.php?title=Home&oldid=5474"