Difference between revisions of "Home"

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| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
 
| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
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[[image:new.gif]]'''r6.0/SP1 Support Extended'''<br>
 
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CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here].
 
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--<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br>
 
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'''Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab'''<br>
 
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An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04947&actionID=4 Click here for complete description and solution]
 
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--<small>[[User:Gityerfix|Gityerfix]] 12:51, 07 January 2009 (EST)</small><br>
 
 
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'''Cumulative Patches #3 released for r11.2'''<br>
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'''3 SDU Milestones Achieved in August'''<br>
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CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]
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4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br>
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'''r12 now Generally Available'''<br>
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'''CA World '13'''<br>
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The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here].
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The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br>
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[[image:exclaim.gif]]'''All SDU members are strongly encouraged to...'''<br>
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'''r12.7 now available for download'''<br>
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*Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br>
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CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
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*Join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
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*Join a [http://causergroups.com CA Regional User Community] <br>
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*Register for [https://support.ca.com CA Technical Support]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:00, 13 December 2008 (EST)</small><br>
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'''Submit your Enhancement Requests to CA'''<br>
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'''Hyper Notification - CA Licensing Vulnerability<br>
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CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC].
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CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br>
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br>
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'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
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Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br>
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CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012.  Please follow the link below for the fix list and download details. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
 
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! '''<font size="3">Featured Customization</font>'''
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! '''<font size="3">If you wish to contribute...</font>'''
 
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| align="left"|[[Add Ticket and CI Links to Announcements]]
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| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
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| align="left"|[[Sample Customizations|[more...]]]
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! '''<font size="3">All Members Are Encouraged to...</font>'''
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*Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br>
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*Join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community]<br>
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*Join a [http://causergroups.com CA Regional User Community] <br>
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*Register for [https://support.ca.com CA Technical Support]<br>
 
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! '''<font size="3">Start a New Page</font>'''
 
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| align="left"|Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
 
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| align="left"|<newarticle namespace='Main'></newarticle>
 
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! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
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| colspan="2" align="left" |  '''SDU Resources''' <br>[http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
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| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [[image:new.gif]][https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
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| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
 
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| colspan="2" align="left" | '''User Community Websites'''<br>[http://www.clarityusers.com Clarity Users] | [[image:new.gif]][http://www.spectrumehealth.org Spectrum & eHealth User Community]  
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
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Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
 CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)
Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support
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