Difference between revisions of "How To Reset Ticket Numbers"
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(New page: == Overview == This article provides instructions to reset ticket numbers.) |
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| + | [[Category:Change Orders]] | ||
| + | [[Category:How To]] | ||
| + | [[Category:Incidents]] | ||
| + | [[Category:Issues]] | ||
| + | [[Category:Problems]] | ||
| + | [[Category:r11]] | ||
| + | [[Category:Requests]] | ||
| + | {{Global Header}} | ||
| + | {{Global Announcement}} | ||
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== Overview == | == Overview == | ||
This article provides instructions to reset ticket numbers. | This article provides instructions to reset ticket numbers. | ||
| + | |||
| + | == Steps == | ||
| + | |||
| + | 1. First do an extract of the Key_Contol (kc) table to a file. | ||
| + | |||
| + | ''''''c:\> pdm_extract Key_Control > key_control_tbl.txt'''''' | ||
| + | |||
| + | 2. Open the newly created file and change the key_value field to a value we want and save. | ||
| + | |||
| + | 3. Run the command | ||
| + | |||
| + | '''pdm_cache_refresh -t Key_Control''' | ||
| + | |||
| + | 4. Recycle USD | ||
| + | |||
| + | 5. Load the updated data. | ||
| + | |||
| + | '''c:\>pdm_userload -u –f key_control_tbl.txt -v''' | ||
| + | |||
| + | 6. Check it by creating a new ticket | ||
| + | |||
| + | == Warning == | ||
| + | If you reset the value to a very low number, you might get duplicates when searching for tickets. Idearly you would want to first archive the old tickets before re-using the numbers all over. | ||
Latest revision as of 07:20, 1 June 2009
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Overview
This article provides instructions to reset ticket numbers.
Steps
1. First do an extract of the Key_Contol (kc) table to a file.
'c:\> pdm_extract Key_Control > key_control_tbl.txt'
2. Open the newly created file and change the key_value field to a value we want and save.
3. Run the command
pdm_cache_refresh -t Key_Control
4. Recycle USD
5. Load the updated data.
c:\>pdm_userload -u –f key_control_tbl.txt -v
6. Check it by creating a new ticket
Warning
If you reset the value to a very low number, you might get duplicates when searching for tickets. Idearly you would want to first archive the old tickets before re-using the numbers all over.
