Difference between revisions of "Home"

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! '''<font size="3">News</font>'''
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! '''<font size="3">News & Announcements</font>'''
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[[Image:new.gif]]'''CA invites SDU members to a Service Desk Management Webcast'''<br>
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Delivering IT Services for the Business with Confidence and Control Utilizing Service Desk Management.  [https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=114905&sessionid=1&key=728A55A1FD1283E181BF64D871849F39&partnerref=A&sourcepage=register Click here for details and to register]
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--<small>[[User:Gityerfix|Gityerfix]] 12:44, 1 August 2008 (EST)</small><br>
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| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
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'''Hyper Notification - '@' in Remote Reference Macros no longer work'''<br>
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A Remote Reference Macro containing an @ sign will no longer function properly after the 2nd round of cumulative patches are installed. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI01214&actionID=4 Click here for complete description and solution]
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--<small>[[User:Gityerfix|Gityerfix]] 11:57, 24 July 2008 (EST)</small><br>
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[[image:Exclaim.gif]] '''@ServiceDay and SDU Unite'''<br>
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'''3 SDU Milestones Achieved in August'''<br>
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To better serve the user community, SDU and @ServiceDay (the European Service Desk Forum) have combined efforts. The knowledge compiled on @ServiceDay has been added to the SDU Wiki, and the website is now offline. Former @ServiceDay members are encouraged to utilize SDU for their forum needs as well as other site offerings, such as the [[Service Desk Guide|Wiki]], [http://www.servicedeskusers.com/forum/index.php?act=calendar Calendar], and member-to-member messaging.<br>
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4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
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--<small>[[User:Gityerfix|Gityerfix]] 13:28, 13 July 2008 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
 
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[[image:Exclaim.gif]] '''Exclusively from SDU...'''<br>
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'''CA World '13'''<br>
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Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br>
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The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
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*'''CA World 2008 Agenda and Pre-Conference Education'''<br>
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Build your CA World agenda and register for pre-conference education starting June 15th.[http://caworld.com/ Click here for details].<br>  
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--<small>[[User:Gityerfix|Gityerfix]] 15:49, 14 June 2008 (EST)</small><br>
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*'''r12 Beta registration now open'''<br>
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'''r12.7 now available for download'''<br>
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CA has opened r12 beta registration. The beta cycle is expected to begin in early August. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=177580 Click here for details]. <br>  
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CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 08:15, 3 June 2008 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
 
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*'''Cumulative Patches #2 released'''<br>
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'''Hyper Notification - CA Licensing Vulnerability<br>
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CA released 5 new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]  
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CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server.  Please follow the link below for details. [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 08:18, 25 May 2008 (EST)</small><br>
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*'''Save $400 on CA World Registration'''<br>
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'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
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Register for CA WORLD 2008 by September 19th and get a $200 Early Bird Discount. In addition, PLC/User Group members qualify for an additional $200 discount. [http://caworld.com/page.aspx?ID=93051 Visit the CA WORLD website to register.]
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CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 05:45, 11 May 2008 (EST)</small><br>
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*'''End-of-Service for 6.0 extended'''<br>
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CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/1220/uniservplusr60-eos.html View CAs Announcement Here] If still planning on migrating to r11, visit the SDU [[Yellow Pages]] for a list of service providers  who can assist you.<br>
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--<small>[[User:Gityerfix|Gityerfix]] 08:08, 1 April 2008 (EST)</small><br>
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|[[News Archive|news archive...]]
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! '''<font size="3">Featured Customization</font>'''
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! '''<font size="3">If you wish to contribute...</font>'''
 
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| align="left"|[[Propagate Status to Children]] - When setting the status of a parent ticket, the children will be updated as well.
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| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
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! '''<font size="3">All Members Are Encouraged to...</font>'''
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*Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br>
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*Join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community]<br>
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*Join a [http://causergroups.com CA Regional User Community] <br>
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*Register for [https://support.ca.com CA Technical Support]<br>
 
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! '''<font size="3">Most Popular Pages</font>'''
 
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[[Special:Popularpages|[more...]]]
 
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! '''<font size="3">About SDU</font>'''
 
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|align="left"|SDU is the most complete community site for CA's Service Desk application. Introduced in Feb 08, SDU is now over 725 members strong. <br>
 
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*The [http://www.servicedeskusers.com/forum FORUM] provides a quick and simple platform for posting questions, finding solutions, or helping others.<br>
 
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*The [[Service Desk Guide|WIKI]] is an ever-growing library of Service Desk knowledge contributed by site members.<br>
 
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*The [http://www.servicedeskusers.com/forum/index.php?act=calendar CALENDAR] is a good source for upcoming CA, industry, and SDU events.<br>
 
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*The [[Yellow Pages|YELLOW PAGES]] are a listing of companies skilled in supporting Service Desk.<br>
 
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! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
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| colspan="2" align="left" | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [[SDU:Search Provider/Engine|Searching Service Desk from your browser]]
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| colspan="2" align="left" | '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
 
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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[http://supportconnectw.ca.com/public/cacmdb/cacmdb_supp.asp CA CMDB] | [http://supportconnectw.ca.com/public/eiam/etrusteiam_supp.asp CA Embedded Entitlements Manager] | [http://supportconnectw.ca.com/public/supportbridge/supportbridge_supp.asp CA SupportBridge Solutions] | [http://supportconnectw.ca.com/public/caworkflow/caworkflow_supp.asp CA Workflow] | [http://supportconnectw.ca.com/public/uniservplus/uniservplus-sd_supp.asp Unicenter Service Desk] | [http://supportconnectw.ca.com/public/unisp_dshbd/unisp_dshbd_supp.asp Unicenter Service Desk Dashboard] | [http://supportconnectw.ca.com/public/unispkntools/uniservplus-kt_supp.asp Unicenter Service Desk Knowledge Tools]
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| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
 
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [http://www.ca.com/education CA Education] | [http://causergroups.com CA User Groups] | [http://support.ca.com CA Support Online] | [http://caworld.com/page.aspx?ID=93051 CA World] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://causergroups.com/usergroups/Welcome.aspx?ID=400 PLC - Service Support]
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
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Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
 CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)
Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support
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