Difference between revisions of "Display Web Site within Service Desk"

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[[Category:Customizations]]
 
[[Category:Customizations]]
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== Overview ==
 
== Overview ==
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''Note: This customization is designed for r11.x versions only.''
 
''Note: This customization is designed for r11.x versions only.''
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== Procedures ==
 
== Procedures ==
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=== Step 2. Clear the web cache ===
 
=== Step 2. Clear the web cache ===
 
Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].
 
Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

Latest revision as of 19:04, 26 July 2008

To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.

Overview

This article provides instructions for displaying another website within the Service Desk Interface.

Note: This customization is designed for r11.x versions only.

Procedures

Step 1. Create custom .htmpl form

Create a custom .htmpl form and place it in the desired directory within $NX_ROOT\site\mods\www\htmpl\.

For Analyst Interface:<source lang="html4strict"><html lang="en"> <HEAD> <PDM_PRAGMA RELEASE=110> <PDM_INCLUDE FILE=styles.htmpl> <link rel="stylesheet" type="text/css" href="$CAisd/css/agt.css"> <PDM_INCLUDE FILE=std_head.htmpl> <SCRIPT> cfgFormName = "about.htmpl" </SCRIPT> <SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/sitemods.js"></SCRIPT> </HEAD> <body> <PDM_INCLUDE FILE="std_body.htmpl">



<IFRAME SRC="http://www.servicedeskusers.com" frameborder="0" WIDTH="100%" HEIGHT="100%"></IFRAME> <PDM_INCLUDE FILE="std_footer.htmpl"> </body> </html></source>

For Employee Interface:<source lang="html4strict"><PDM_PRAGMA RELEASE=110> <html lang="en"> <head> <script>var form_title = "$ProductName";</script> <PDM_INCLUDE FILE="std_head.htmpl"> <script language="JavaScript" src="$CAisd/scripts/sitemods.js"></script> </head> <body class=emp> <PDM_INCLUDE FILE="std_body.htmpl"> <center>

<IFRAME SRC="http:www.servicedeskusers.com" frameborder="0" WIDTH="100%" HEIGHT="100%"></IFRAME> <PDM_INCLUDE FILE="std_footer.htmpl"> </body> </html></source>

Step 2. Clear the web cache

Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
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