Difference between revisions of "URLS for Computer Telephony Integration (CTI)"

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[[Category:Miscellaneous]]
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__NOTOC__
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[[Category:Integration]]
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{{Global Header}}
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{{Global Announcement}}
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== Overview ==
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This Article contains the URLs that can be used for launching Service Desk for a CTI implementation.
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== Examples ==
 
In the examples below, replace the data in the brackets.
 
In the examples below, replace the data in the brackets.
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=== Open an existing Request ===
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http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
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=== Creating a new Request ===
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http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[USERID]
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http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
  
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== Open an existing Request ==
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=== Launch the Profile Browser ===
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<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=&#91;Ticket Number&#93;<!--c2--></div><!--ec2-->
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http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx
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''R11.2 Requires cumulative patch QO91539 for the above URL to work.''
  
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== Creating a new Request ==
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http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:userid:[USERID]
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<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;userid&#58;&#91;userid&#93;<br>http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;contact_num&#58;&#91;contact_num&#93;<!--c2--></div><!--ec2-->
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== Launch the Profile Browser ==
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=== Open an existing Contact ===
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<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?USERNAME=&#91;userid&#93;+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt&#58;userid&#58;&#91;userid&#93;<!--c2--></div><!--ec2-->
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http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.userid=[USERID]
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''Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.''
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http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.id=[ID]

Latest revision as of 21:53, 22 July 2009

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Overview

This Article contains the URLs that can be used for launching Service Desk for a CTI implementation.

Examples

In the examples below, replace the data in the brackets.

Open an existing Request

http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]

Creating a new Request

http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[USERID]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]

Launch the Profile Browser

http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx

R11.2 Requires cumulative patch QO91539 for the above URL to work. 

http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:userid:[USERID]

Open an existing Contact

http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.userid=[USERID]
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cnt+SKIPLIST=1+QBE.EQ.id=[ID]
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