Difference between revisions of "T5GQ012"

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(New page: As a result of applying the cumulative patch, on the main menu, under View tab the following were available: Event History Event Delay History In-The-Know Notify List (this caused a ja...)
 
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As a result of applying the cumulative patch, on the main menu, under View tab the following were available:
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__NOTOC__
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{{Global Header}}
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{{Global Announcement}}
  
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Event History
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== Details ==
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As a result of applying the cumulative patch, on the main menu, under View tab the following menu options became available even when not viewing a ticket.
  
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Event Delay History
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*Event History
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*Event Delay History
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In-The-Know Notify List  (this caused a java error)
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*In-The-Know Notify List  (this caused a java error)
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When this Test patch is applied the above are removed.
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PRODUCT: Unicenter Service Desk Web Server              RELEASE: 11.2
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PROB #:  396      FN: T5GQ012    FT: D34        DATE:    17 Mar 2008
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STARTRAK PRODUCT NAME: USRDWS (Star Problem Product)
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PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES.  
 
PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES.  
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                ----------------------------------------------------
 
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                  >>> ATTN: APPLICABLE LANGUAGES <<<
 
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                        >>>ENGLISH<<<
 
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                  >>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<
 
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                After applying the first set of published
 
 
                 cumulative patches for Unicenter Service Desk
 
                 cumulative patches for Unicenter Service Desk
 
                 r11.2, you may see an empty list within
 
                 r11.2, you may see an empty list within
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                 List'. Also the view->Profile Browser option is
 
                 List'. Also the view->Profile Browser option is
 
                 removed.
 
                 removed.
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Version 2.9.6 on WINDOWS/NT (patch QO93577) or 2.8.2 on
 
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UNIX (patch QO93577) or later of ApplyPTF must be
 
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applied prior to applying this PTF.
 
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The most recent version can be found at:
 
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http://supportconnectw.ca.com/public/ca_common_docs/
 
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latest_applyptf.asp
 
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PREREQS:    QO91539_____________ ____________________ ____________________
 
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            ____________________ ____________________ ____________________
 
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            ____________________ ____________________ ____________________
 
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MPREREQS:  None
 
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COREQS:    None
 
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MCOREQS:    None
 
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SUPERSEDED: None
 
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KEYWORDS:  CUMULATIVE__________ PATCH_______________ NOTIFICATION________
 
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          HISTORY_____________ EMPTY ______________ AFTER_______________
 
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          QO91538_____________ QO91539_____________ QO91540_____________
 
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          VIEW________________ SEARCH WINDOW_______ TUUMA01_____________
 
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          T5GQ012_____________ 0606________________ OPSYS:NT____________
 
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HYPER: NO
 
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DISTRIBUTION CODE: I (A=Available, I=Internal)
 
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DOWNLOAD INFORMATION:
 
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NODE: ftp.ca.com
 
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PATH: /CAproducts/unicenter/USRD/nt/0606/T5GQ012
 
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FILES: T5GQ012.D34________ T5GQ012.CAZ________ ___________________
 
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      ___________________ ___________________ ___________________
 
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PRE: QO91539
 
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PRE:
 
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REQ:
 
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REQ:
 
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SUP:
 
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PROBLEM FIX: OTHER  (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER)
 
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UPDATED ROUTINES:
 
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---------------
 
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menubar_sd.htmpl    33846 TUE DEC 11 22:19:07 2007
 
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PROBLEM RESOLUTION:  Follow the instructions below:
 
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The following PREREQS must be applied before applying this fix:
 
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QO91539       
 
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WEB SERVER INSTALLATION
 
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-----------------------
 
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1. This fix requires Unicenter Service Desk r11.2 to be installed.
 
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  This is a Web component patch only.
 
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2. Installation of this patch DOES NOT require to recycle USVD
 
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  Server.
 
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3. You must use the Administrator account.
 
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4. Place received files for this patch in $NX_ROOT\Patches directory.
 
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  The $NX_ROOT\Patches directory may not exist if this is the first
 
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  patch you are applying to your system. If it doesn't exist please
 
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  create it.
 
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5. INSTALLATION FROM A WINDOWS MACHINE:
 
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  - To apply, run the following command as follows:
 
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      APPLYPTF
 
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6. Run the following command to refresh the updated files:
 
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      pdm_webcache -H // Clear webengine HTMPL cache
 
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      pdm_webcache -b // Alert users to update browser cache
 
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7.  Clear any browser cache:
 
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    With Internet Explorer, do this by selecting Tools->Internet
 
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    Options, then clicking Delete Files. 
 
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    With Netscape, do this by selecting Edit->Preferences,then
 
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    clicking Advanced, then clicking Cache, then clicking both
 
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    Clear Memory Cache and Clear Disk Cache.
 
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danegrey
 
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[http://www.Cortechs.com Cortechs home page]
 

Latest revision as of 05:29, 30 November 2010

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Details

As a result of applying the cumulative patch, on the main menu, under View tab the following menu options became available even when not viewing a ticket.

  • Event History
  • Event Delay History
  • In-The-Know Notify List (this caused a java error)

PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES. 

                cumulative patches for Unicenter Service Desk
                r11.2, you may see an empty list within
                View->Notification History instead of a search
                window. In addition, three unintentional items
                were added to this View menu: 'Event History',
                'Event Delay History', and 'In The Know Notify
                List'. Also the view->Profile Browser option is
                removed.
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