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== Footnotes == | == Footnotes == | ||
Revision as of 15:45, 18 January 2008
An Activity is an action that someone performs, for example, resolving or implementing a Service Desk ticket or sending/receiving a managed survey. Even daily activities such as returning a call, canceling or closing a record, increasing priority, or updating status can result in a notification being sent. These activities are listed on the Activities notebook page at the bottom of the ticket Detail window. [1]
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