Difference between revisions of "Home"

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| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
 
| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
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[[image:new.gif]]'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
 
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012.  Please follow the link below for the fix list and download details.  [ttps://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February2012 (EST)</small><br>
 
 
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'''1000 Member Milestone on LinkedIn'''<br>
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'''3 SDU Milestones Achieved in August'''<br>
Another milestone has been reached with SDU, this time with our LinkedIn Group site. If have not dones so already get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group.<br>
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4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
--<small>[[User:Gityerfix|Gityerfix]] 17:00, September 28 2011 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
 
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'''Hyper Notification - Unable to install fixes on r12.5<br>
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'''CA World '13'''<br>
After installing Service Desk Manager r12.5 via installation media DVD03092318E.iso, patches may not install properly. The new install media changed dates of all deliverables to a later date than from the original r12.5 GA install media. As a result, some patches created before the curernt install media date may not fully install properly. Please follow the link below for more details.  [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RO33644&actionID=4  Click here for more details]<br>
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The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
--<small>[[User:Gityerfix|Gityerfix]] 10:04, 09 August 2011 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
 
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'''3000 Member Milestone'''<br>
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'''r12.7 now available for download'''<br>
We are pleased to announce the achievement of 3000 registered members. At an average of 75 new memners a month, it has taken just 3 1/3 years to reach this mark. We've also surpassed 900 members of the ServiceDeskUsers LinkedIn group and 27,000 forum posts on SDU. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br>
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CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
--<small>[[User:Gityerfix|Gityerfix]] 16:00, 15 July 2010 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
 
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'''CA Service Desk Manager 12.6 Now Available'''<br>
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'''Hyper Notification - CA Licensing Vulnerability<br>
Yesterday, CA announced that CA Service Desk Manager 12.6 is now available by electronic download on [http://support.ca.com support.ca.com]. <br>
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CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server.  Please follow the link below for details.  [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
--<small>[[User:Gityerfix|Gityerfix]] 14:52, 07 June 2011 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
 
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'''Search your own Knowledge content directly from IE'''<br>
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'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
I've been absent for a while, but thought I would share with the community a nice little enhancement that my company developed to add the convenience of knowledge searching directly from IE.  [[Search Knowledge from IE|Click here to view the details]]<br>
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CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
--<small>[[User:Gityerfix|Gityerfix]] 12:35, 19 November 2010 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
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'''Hyper Notification - FAST ERP license expires June 1'''<br>
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FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI18235&actionID=4 Click here for complete description and solution]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:25, 12 May 2010 (EST)</small><br>
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| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
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! '''<font size="3">If you wish to contribute...</font>'''
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| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
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! '''<font size="3">Start a New Page</font>'''
 
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| align="left"|Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
 
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| align="left"|<newarticle namespace='Main'></newarticle>
 
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| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
 
| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
 
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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
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| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
 
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
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Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)

Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support