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| − | [[image:new.gif]]'''CA World Early Bird Registration Ends March 19th'''<br>
| + | '''3 SDU Milestones Achieved in August'''<br> |
| − | You can receive an Early Bird registration discount of $200 until March 19th. Members of CA User Groups can receive an additional $200 discount. [http://www.ca.com/caworld CA World 2010]<br><br>
| + | 4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br> |
| − | --<small>[[User:Gityerfix|Gityerfix]] 23:46, 06 March 2010 (EST)</small><br> | + | --<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br> |
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| | | style="background-color:#eeeeee;" | | | | style="background-color:#eeeeee;" | |
| − | [[image:new.gif]]'''2000 Member Milestone'''<br>
| + | '''CA World '13'''<br> |
| − | Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br>
| + | The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br> |
| − | --<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br> | + | --<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br> |
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| − | [[image:new.gif]]'''Hyper Notification - Migration of Multiple Notification Macros'''<br>
| + | '''r12.7 now available for download'''<br> |
| − | When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI15685&actionID=4 Click here for complete description and solution]<br>
| + | CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br> |
| − | --<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br> | + | --<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br> |
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| | | style="background-color:#eeeeee;" | | | | style="background-color:#eeeeee;" | |
| − | ''More menubar issues'''<br>
| + | '''Hyper Notification - CA Licensing Vulnerability<br> |
| − | You may already know about the issue posted below... when creating a ticket from the Quick Profile, the ticket does not initially contain a menubar. But there are several other menubar issues that you may not have noticed yet.<br>
| + | CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4 Click here for details]<br> |
| − | * When accessing a ticket directly via a URL, the menubar_sd.htmpl is used rather than the menubar file associated with the user's role.
| + | --<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br> |
| − | * When viewing ANY forms associated with Change Orders, the menubar_sd.htmpl file is used rather than the menubar file associated with the user's role.
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| − | * When using the pop-up version of the Quick Profile, if the Knowledge tab in the main window is the active tab, then any tickets created from the Quick Profile will initially contain the Knowledge menubar rather than the Service Desk menubar.
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| − | --<small>[[User:Gityerfix|Gityerfix]] 18:18, 20 February 2010 (EST)</small><br> | + | |
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| − | '''SDU is 2 years old'''<br>
| + | '''Hyper Notification - Cumulative #2 patches for r12.6'''<br> |
| − | We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years:
| + | CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br> |
| − | * 1942 members (1164 a year ago)
| + | --<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br> |
| − | * 18,739 forum posts (9503 a year ago)
| + | |
| − | * 204 wiki pages (177 a year ago)
| + | |
| − | * 758,150 forum views (317,893 a year ago)
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| − | * 456 LinkedIn members (150 a year ago)
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| − | In the past year we have averaged over 50 new members each month.<br><br>
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| − | Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit.<br>
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| − | --<small>[[User:Gityerfix|Gityerfix]] 16:13, 18 February 2010 (EST)</small><br>
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| − | | style="background-color:#eeeeee;" |
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| − | '''Menubar missing in r12.x'''<br>
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| − | Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. [https://support.ca.com/irj/portal/kbtech?docid=490553&searchID=TEC490553&from%20%20KBResultsScreen=T Click here for TEC490553]<br>
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| − | Test patch T5ON033 has been released to address this issue.
| + | |
| − | <br>
| + | |
| − | --<small>[[User:Gityerfix|Gityerfix]] 08:15, 10 December 2009 (EST)</small><br>
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| − | '''Hyper Notification - Cumulative #2 patches for r12.1'''<br> | + | |
| − | CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009. Please follow the link below for the fix list and download details. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=221631 Click here for fix list and download details]<br> | + | |
| − | --<small>[[User:Gityerfix|Gityerfix]] 08:19, 11 November 2009 (EST)</small><br> | + | |
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| − | | style="background-color:#eeeeee;" |
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| − | '''Second Notice for r11.x End of Service'''<br>
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| − | Support for all r11.x releases will be discontinued on April 30, 2012. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=216723 Click here for details]<br>
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| − | --<small>[[User:Gityerfix|Gityerfix]] 06:50, 22 September 2009 (EST)</small><br>
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| − | '''Hyper Notification - Cumulative #4 patches available for r11.2'''<br>
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| − | CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08894&actionID=4 Click here for complete description and solution]<br>
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| − | --<small>[[User:Gityerfix|Gityerfix]] 11:00, 19 June 2009 (EST)</small><br>
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| | | align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know. [mailto:admins@servicedeskusers.com admins@servicedeskusers.com] | | | align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know. [mailto:admins@servicedeskusers.com admins@servicedeskusers.com] |
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| | + | |}<br> |
| | + | {| width="100%" |
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| | + | ! '''<font size="3">If you wish to contribute...</font>''' |
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| | + | | align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. [mailto:admins@servicedeskusers.com admins@servicedeskusers.com] |
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| − | {| width="100%"
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| − | ! '''<font size="3">Start a New Page</font>'''
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| − | | align="left"|Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
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| − | | align="left"|<newarticle namespace='Main'></newarticle>
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| − | |}<br>
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| | {| width="100%" | | {| width="100%" |
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| | ! colspan="2" align="center" | '''<font size="3">Resources</font>''' | | ! colspan="2" align="center" | '''<font size="3">Resources</font>''' |
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| − | | colspan="2" align="left" | '''SDU Resources''' <br>[[image:exclaim.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser] | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]] | + | | colspan="2" align="left" | '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser] | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]] |
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| − | | colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools] | + | | colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools] |
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| − | | colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support] | + | | colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support] |
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| | |} | | |} |