Difference between revisions of "Home"

From SDU
Jump to: navigation, search
m
m
 
(42 intermediate revisions by 2 users not shown)
Line 13: Line 13:
 
|-
 
|-
 
|
 
|
[[image:new.gif]]'''2000 Member Milestone'''<br>
+
'''3 SDU Milestones Achieved in August'''<br>
Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br>
+
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
--<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
 
|-
 
|-
 
| style="background-color:#eeeeee;" |
 
| style="background-color:#eeeeee;" |
[[image:new.gif]]'''More menubar issues'''<br>
+
'''CA World '13'''<br>
You may already know about the issue posted below... when creating a ticket from the Quick Profile, the ticket does not initially contain a menubar. But there are several other menubar issues that you may not have noticed yet.<br>
+
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
* When accessing a ticket directly via a URL, the menubar_sd.htmpl is used rather than the menubar file associated with the user's role.
+
--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
* When viewing ANY forms associated with Change Orders, the menubar_sd.htmpl file is used rather than the menubar file associated with the user's role.
+
* When using the pop-up version of the Quick Profile, if the Knowledge tab in the main window is the active tab, then any tickets created from the Quick Profile will initially contain the Knowledge menubar rather than the Service Desk menubar.
+
--<small>[[User:Gityerfix|Gityerfix]] 18:18, 20 February 2010 (EST)</small><br>
+
 
|-
 
|-
 
|
 
|
'''SDU is 2 years old'''<br>
+
'''r12.7 now available for download'''<br>
We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years:
+
CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
* 1942 members (1164 a year ago)
+
--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
* 18,739 forum posts (9503 a year ago)
+
* 204 wiki pages (177 a year ago)
+
* 758,150 forum views (317,893 a year ago)
+
* 456 LinkedIn members (150 a year ago)
+
In the past year we have averaged over 50 new members each month.<br><br>
+
Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit.<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 16:13, 18 February 2010 (EST)</small><br>
+
 
|-
 
|-
 
| style="background-color:#eeeeee;" |
 
| style="background-color:#eeeeee;" |
'''Menubar missing in r12.x'''<br>
+
'''Hyper Notification - CA Licensing Vulnerability<br>
Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. [https://support.ca.com/irj/portal/kbtech?docid=490553&searchID=TEC490553&from%20%20KBResultsScreen=T Click here for TEC490553]<br>
+
CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=Click here for details]<br>
Test patch T5ON033 has been released to address this issue.
+
--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 08:15, 10 December 2009 (EST)</small><br>
+
 
|-
 
|-
 
|
 
|
'''Hyper Notification - Cumulative #2 patches for r12.1'''<br>
+
'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=221631 Click here for fix list and download details]<br>
+
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
--<small>[[User:Gityerfix|Gityerfix]] 08:19, 11 November 2009 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
|-
+
| style="background-color:#eeeeee;" |
+
'''Second Notice for r11.x End of Service'''<br>
+
Support for all r11.x releases will be discontinued on April 30, 2012. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=216723 Click here for details]<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 06:50, 22 September 2009 (EST)</small><br>
+
|-
+
|
+
'''Hyper Notification - Cumulative #4 patches available for r11.2'''<br>
+
CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08894&actionID=4 Click here for complete description and solution]<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 11:00, 19 June 2009 (EST)</small><br>
+
 
|-
 
|-
 
|}
 
|}
Line 67: Line 45:
 
|-
 
|-
 
| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 +
|-
 +
|}<br>
 +
{| width="100%"
 +
|-
 +
! '''<font size="3">If you wish to contribute...</font>'''
 +
|-
 +
| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
|-
 
|-
 
|}<br>
 
|}<br>
Line 89: Line 74:
 
|-
 
|-
 
|}
 
|}
{| width="100%"
 
|-
 
! '''<font size="3">Start a New Page</font>'''
 
|-
 
| align="left"|Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
 
|-
 
| align="left"|<newarticle namespace='Main'></newarticle>
 
|-
 
|}<br>
 
 
{| width="100%"  
 
{| width="100%"  
 
|-
 
|-
Line 110: Line 86:
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
|-
 
|-
| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
+
| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
 
|-
 
|-
| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
+
| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
 
|-
 
|-
| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
+
| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
|-
 
|-
 
|}
 
|}

Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)

Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support