Difference between revisions of "Home"

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[[image:new.gif]]'''SDU is 2 years old'''<br>
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'''3 SDU Milestones Achieved in August'''<br>
We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years:
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4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
* 1942 members (1164 a year ago)
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
* 18,739 forum posts (9503 a year ago)
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* 204 wiki pages (177 a year ago)
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* 758,150 forum views (317,893 a year ago)
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* 456 LinkedIn members (150 a year ago)
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In the past year we have averaged over 50 new members each month.<br><br>
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Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit.<br>
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--<small>[[User:Gityerfix|Gityerfix]] 16:13, 18 February 2010 (EST)</small><br>
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'''Menubar missing in r12.x'''<br>
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'''CA World '13'''<br>
Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. [https://support.ca.com/irj/portal/kbtech?docid=490553&searchID=TEC490553&from%20%20KBResultsScreen=T Click here for TEC490553]<br>
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The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
Test patch T5ON033 has been released to address this issue.
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--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
<br>
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--<small>[[User:Gityerfix|Gityerfix]] 08:15, 10 December 2009 (EST)</small><br>
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[[image:exclaim.gif]]'''Hyper Notification - Security Vulnerability with Embedded Javascript in URL'''<br>
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'''r12.7 now available for download'''<br>
CA Support would like to inform you of a published solution to a recently discovered Cross Script Site vulnerability. When a JavaScript function is embedded into the Service Desk URL, for some specific objects, the JavaScript function is executed. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI13180&actionID=4 Click here for complete description and solution]<br>
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CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
--<small>[[User:Gityerfix|Gityerfix]] 13:30, 24 November 2009 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
 
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'''Hyper Notification - Cumulative #2 patches for r12.1'''<br>
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'''Hyper Notification - CA Licensing Vulnerability<br>
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=221631 Click here for fix list and download details]<br>
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CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server.  Please follow the link below for details.  [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
--<small>[[User:Gityerfix|Gityerfix]] 08:19, 11 November 2009 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
 
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'''CA Service Desk r12.5 beta program'''<br>
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'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
CA has announced beta opportunities for CA Service Desk Manager r12.5, and for CA Service Catalog and CA Service Accounting r12.5. [http://www.servicedeskusers.com/forum/index.php?showtopic=4472 Click here for complete post by Roger Morse]<br>
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CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012.  Please follow the link below for the fix list and download details. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
--<small>[[User:Gityerfix|Gityerfix]] 09:02, 3 October 2009 (EST)</small><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
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'''Second Notice for r11.x End of Service'''<br>
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Support for all r11.x releases will be discontinued on April 30, 2012. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=216723 Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 06:50, 22 September 2009 (EST)</small><br>
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'''Hyper Notification - Cumulative #4 patches available for r11.2'''<br>
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CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08894&actionID=4 Click here for complete description and solution]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 19 June 2009 (EST)</small><br>
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| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
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! '''<font size="3">If you wish to contribute...</font>'''
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| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
 
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! '''<font size="3">Start a New Page</font>'''
 
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| align="left"|Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
 
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| align="left"|<newarticle namespace='Main'></newarticle>
 
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! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
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| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack 1 to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
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| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
 
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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
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| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
 
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] (formerly CA Development Buddy) | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
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Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)

Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support