Difference between revisions of "Home"

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{{Global Announcement}}
 
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| align="left" | Guides: [[Service Desk Guide|Service Desk]] | [[Knowledgetools Guide|KnowledgeTools]] | [[Dashboard Guide|Dashboard]] | [[Contributing To The Wiki]]
 
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| align="right" | [http://www.servicedeskusers.com/forum/index.php?showforum=22 Employment Opportunities]
 
 
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! colspan="2" align="center" | '''<font size="3">User Community r2.0</font>'''
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| colspan="2" align="left" | SDU is a fresh new approach to the User Community for CA/Unicenter Service Desk. Returning to the principles that built HDU, this site's sole purpose is to provide the most respected, beneficial, and utilized community website. SDU encourages all members of the user community to use the tools of this site to interact and share knowledge with one another. [http://www.servicedeskusers.com/forum/index.php?showtopic=228 SDU vs HDU]<br>
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! '''<font size="3">News & Announcements</font>'''
 
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| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]]  | [[News Archive | Service Desk News]]
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! '''<font size="3">SDU News</font>'''
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'''3 SDU Milestones Achieved in August'''<br>
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4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
 
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[[Image:New.gif]]'''Didn't get your validation email?'''<br>
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'''CA World '13'''<br>
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If you registered on SDU and have not received the validation email in order to complete your registration, send us an email and let us know so we can activate your account for you. Email us at admins@servicedeskusers.com<br>  
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The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
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--[[User:Gityerfix|Gityerfix]] 08:45, 28 February 2008 (EST)
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--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
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[[Image:New.gif]]'''Mark Your Calendars'''<br>
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'''r12.7 now available for download'''<br>
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March 4th is the ''Spring 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. This quarter's webcast is an r12 overview and demo.<br>  
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CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
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--[[User:Gityerfix|Gityerfix]] 09:54, 27 February 2008 (EST)
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
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*'''ATTENTION: All Service Providers'''<br>
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'''Hyper Notification - CA Licensing Vulnerability<br>
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Advertise your business to the world with an SDU Yellow Page listing. The SDU Yellow Pages are the ''only'' place that is targeted exclusively to the user community where ''all'' service providers can advertise their services. [[Advertise|more...]]
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CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
 
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*'''300 members in less than 4 weeks!'''<br>
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'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
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SDU was released to the general public the evening of Monday February 8th and we have already surpassed the 300 member mark. Thank you to everyone who has helped spread the word about SDU.
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CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
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<br><br><br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
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[[News Archive|news archive...]]
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! '''<font size="3">Attention New Members</font>'''
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| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
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! '''<font size="3">If you wish to contribute...</font>'''
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| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
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! '''<font size="3">All Members Are Encouraged to...</font>'''
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*Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br>
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*Join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community]<br>
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*Join a [http://causergroups.com CA Regional User Community] <br>
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*Register for [https://support.ca.com CA Technical Support]<br>
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|align="left"|{{Special:NewestPages/-/10}}
 
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[[Special:NewestPages|more...]]
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[[Special:NewestPages|[more...]]]
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! '''<font size="3">Most Popular Pages</font>'''
 
! '''<font size="3">Most Popular Pages</font>'''
 
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|align="left"|<TopTenPages>10</TopTenPages>
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|align="left"|<TopTenPages offset=1>10</TopTenPages>
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[[Special:Popularpages|more...]]
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[[Special:Popularpages|[more...]]]
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! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
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| colspan="2" align="left" | '''SDU Resources'''<br>
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| colspan="2" align="left" | '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]  
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[http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] to add SDU Search capabilities to your browser<br><br>
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[[Image:Rss.png]] [http://www.servicedeskusers.com/wiki/index.php?title=Special:Recentchanges&amp;feed=rss Recent Wiki Changes] | [http://www.servicedeskusers.com/wiki/index.php?title=Special:Newpages&amp;feed=rss New Wiki Pages] | [http://www.servicedeskusers.com/forum/index.php?act=rssout&amp;id=5 Recent Forum Posts]  
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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[http://supportconnectw.ca.com/public/cacmdb/cacmdb_supp.asp CA CMDB] | [http://supportconnectw.ca.com/public/eiam/etrusteiam_supp.asp CA Embedded Entitlements Manager] | [http://supportconnectw.ca.com/public/supportbridge/supportbridge_supp.asp CA SupportBridge Solutions] | [http://supportconnectw.ca.com/public/caworkflow/caworkflow_supp.asp CA Workflow] | [http://supportconnectw.ca.com/public/uniservplus/uniservplus-sd_supp.asp Unicenter Service Desk] | [http://supportconnectw.ca.com/public/unisp_dshbd/unisp_dshbd_supp.asp Unicenter Service Desk Dashboard] | [http://supportconnectw.ca.com/public/unispkntools/uniservplus-kt_supp.asp Unicenter Service Desk Knowledge Tools]
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| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
 
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [http://causergroups.com CA User Groups] | [http://support.ca.com CA Support Online] | [http://causergroups.com/usergroups/Welcome.aspx?ID=400 PLC - Service Support]
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
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Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
 CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)
Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support
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