Difference between revisions of "Home"

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{{Global Announcement}}
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! colspan="2" align="center" | '''<font size="3">User Community r2.0</font>'''
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| colspan="2" align="left" | SDU is a fresh new approach to the User Community for CA/Unicenter Service Desk. Returning to the principles that built HDU, this site's sole purpose is to provide the most respected, beneficial, and utilized community website. SDU encourages all members of the user community to use the tools of this site to interact and share knowledge with one another.<br><br>
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! '''<font size="3">SDU News</font>'''
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! '''<font size="3">News & Announcements</font>'''
 
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| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]] | [[News Archive | Service Desk News]]
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*'''Presenting the SDU Moderators...'''<br>
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We have recruited the most notable names in the user community to moderate and administer this site. Any of them look familiar?<br>
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[[User:almaler|almaler]] | [[User:chipperdude|chipperdude]] | [[User:danegrey|danegrey]] | [[User:estli01|estli01]] | [[User:Gityerfix|Gityerfix]] | [[User:Gregg|Gregg]]
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'''3 SDU Milestones Achieved in August'''<br>
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4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.<br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 16 August 2012 (EST)</small><br>
 
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! '''<font size="3">The SDU Pledge</font>'''
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'''CA World '13'''<br>
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The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. [http://www.ca.com/us/caworld.aspx Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 18:15, 15 August 2012 (EST)</small><br>
 
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*SDU will NOT use member contact information for unsolicited marketing purposes.
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'''r12.7 now available for download'''<br>
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CA has announced the availability of r12.7 for electronic download. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={C3A33FF7-F693-471E-925C-2E027AD3E726} Click here for announcement]<br>
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*SDU will NOT require members to provide anything more than an id and email address to join.
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--<small>[[User:Gityerfix|Gityerfix]] 11:00, 26 July 2012 (EST)</small><br>
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*SDU will NOT ban members based on who their employer is.
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'''Hyper Notification - CA Licensing Vulnerability<br>
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*SDU WILL remain a free user community, available to ''everyone''.
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CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details.  [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RI44969&actionID=4  Click here for details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 10:10, 25 April 2012 (EST)</small><br>
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'''Hyper Notification - Cumulative #2 patches for r12.6'''<br>
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CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={027CEACB-25E8-4404-A4A8-51DB924DE3D4} Click here for fix list and download details]<br>
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--<small>[[User:Gityerfix|Gityerfix]] 11:10, 12 February 2012 (EST)</small><br>
 
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! '''<font size="3">Attention New Members</font>'''
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| align="left"|A validation email is sent to complete the registration process. If you do not received this email, let us know.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
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! '''<font size="3">If you wish to contribute...</font>'''
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| align="left"|Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access..  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]
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! '''<font size="3">All Members Are Encouraged to...</font>'''
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*Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br>
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*Join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community]<br>
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*Join a [http://causergroups.com CA Regional User Community] <br>
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*Register for [https://support.ca.com CA Technical Support]<br>
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|align="left"|{{Special:NewestPages/-/10}}
 
|align="left"|{{Special:NewestPages/-/10}}
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[[Special:NewestPages|more...]]
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[[Special:NewestPages|[more...]]]
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! '''<font size="3">Most Popular Pages</font>'''
 
! '''<font size="3">Most Popular Pages</font>'''
 
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|align="left"|<TopTenPages>10</TopTenPages>
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|align="left"|<TopTenPages offset=1>10</TopTenPages>
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[[Special:Popularpages|more...]]
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[[Special:Popularpages|[more...]]]
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! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 
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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[http://supportconnectw.ca.com/public/cacmdb/cacmdb_supp.asp CA CMDB] | [http://supportconnectw.ca.com/public/eiam/etrusteiam_supp.asp CA Embedded Entitlements Manager] | [http://supportconnectw.ca.com/public/supportbridge/supportbridge_supp.asp CA SupportBridge Solutions] | [http://supportconnectw.ca.com/public/caworkflow/caworkflow_supp.asp CA Workflow] | [http://supportconnectw.ca.com/public/uniservplus/uniservplus-sd_supp.asp Unicenter Service Desk] | [http://supportconnectw.ca.com/public/unisp_dshbd/unisp_dshbd_supp.asp Unicenter Service Desk Dashboard] | [http://supportconnectw.ca.com/public/unispkntools/uniservplus-kt_supp.asp Unicenter Service Desk Knowledge Tools]<br>
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| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
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'''Other CA Resources'''<br>
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[http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] |  
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| colspan="2" align="left" | '''CA Product Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA Support Automation] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 CA Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 CA Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 CA Service Desk Knowledge Tools]
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[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] |  
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[http://causergroups.com CA User Groups] |
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Betas] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
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[http://causergroups.com/usergroups/Welcome.aspx?ID=400 PLC - Service Support] |  
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[http://supportconnect.ca.com SupportConnect]
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Latest revision as of 14:02, 24 October 2012

News & Announcements
Archives: CA News | SDU News | Service Desk News

3 SDU Milestones Achieved in August
4000 members, 1500 LinkedIn members, and 30,000 forum posts! Thanks to everyone who has helped make SDU the most utilized SDM community support site. And thank you to the sponsors who have supported us over the years.
--Gityerfix 11:00, 16 August 2012 (EST)

CA World '13
The next CA World is April 21-24 in Las Vegas. Early bird registration ends February 1st. Click here for details
--Gityerfix 18:15, 15 August 2012 (EST)

r12.7 now available for download
CA has announced the availability of r12.7 for electronic download. Click here for announcement
--Gityerfix 11:00, 26 July 2012 (EST)

Hyper Notification - CA Licensing Vulnerability
 CA has announced a license vulterability for releases r11.2, r12.0, r12.1, r12.5, and r12.6. This vulnerability can allow unauthorized users to gain access to the server. Please follow the link below for details. Click here for details
--Gityerfix 10:10, 25 April 2012 (EST)

Hyper Notification - Cumulative #2 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #2 patches published on February 7th, 2012. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 11:10, 12 February 2012 (EST)
Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

If you wish to contribute...
Due to excessive SPAM, wiki editing is restricted. If you wish to contribute, please email us and we will gladly give you access.. admins@servicedeskusers.com

All Members Are Encouraged to...

Newest Pages
Special:NewestPages/-/10

[more...]

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
Exclaim.gifAdd SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA Support Automation | CA Workflow | MDB | CA Service Desk | CA Service Desk Dashboard | CA Service Desk Knowledge Tools
Other CA Resources
CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Betas | Education | r12 Upgrade Information | Technical Support
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