Difference between revisions of "News Archive"

Hyper Notification - Unable to install fixes on r12.5
After installing Service Desk Manager r12.5 via installation media DVD03092318E.iso, patches may not install properly. The new install media changed dates of all deliverables to a later date than from the original r12.5 GA install media. As a result, some patches created before the curernt install media date may not fully install properly. Please follow the link below for more details. Click here for more details
--Gityerfix 10:04, 09 August 2011 (EST)

Hyper Notification - Cumulative #1 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #1 patches published on July 28th, 2011. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 09:19, 03 August 2011 (EST)

CA Service Desk Manager 12.6 Now Available
Yesterday, CA announced that CA Service Desk Manager 12.6 is now available by electronic download on support.ca.com.
--Gityerfix 14:52, 07 June 2011 (EST)

Hyper Notification - FAST ERP license expires June 1
FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010. CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. Click here for complete description and solution
--Gityerfix 10:25, 12 May 2010 (EST)

Hyper Notification - Migration of Multiple Notification Macros
When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate. Click here for complete description and solution
--Gityerfix 10:58, 03 March 2010 (EST)

Menubar missing in r12.x
Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. Click here for TEC490553
Test patch T5ON033 has been released to address this issue.
--Gityerfix 08:15, 10 December 2009 (EST)

Hyper Notification - Cumulative #2 patches for r12.1
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 08:19, 11 November 2009 (EST)

Second Notice for r11.x End of Service
Support for all r11.x releases will be discontinued on April 30, 2012. Click here for details
--Gityerfix 06:50, 22 September 2009 (EST)

Hyper Notification - Cumulative #4 patches available for r11.2
CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. Click here for complete description and solution
--Gityerfix 11:00, 19 June 2009 (EST)

• Hyper Notification - Security Vulnerability with Embedded Javascript in URL
  

CA Support would like to inform you of a published solution to a recently discovered Cross Script Site vulnerability. When a JavaScript function is embedded into the Service Desk URL, for some specific objects, the JavaScript function is executed. Click here for complete description and solution
--Gityerfix 13:30, 24 November 2009 (EST)

• CA Service Desk r12.5 beta program
  

-- Registration Now Closed. --
CA has announced beta opportunities for CA Service Desk Manager r12.5, and for CA Service Catalog and CA Service Accounting r12.5. Click here for complete post by Roger Morse
--Gityerfix 09:02, 3 October 2009 (EST)

• Hyper Notification - Cumulative #1 patches for r12.1
  

CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #1 patches published on July 27th, 2009. Please follow the link below for the fix list and download details. Click here for complete description and solution
--Gityerfix o6:30, 22 September 2009 (EST)

• Hyper Notification - Scripting Vulnerability in Apache Tomcat
  

Cross-Site Scripting (XSS) vulnerability has been identified in Apache Tomcat 4.1.0 through 4.1.37. This may allow remote attackers to inject arbitrary web script of HTML via a crafted string that is used in the message argument to the HttpServletResponse.sendError method. Click here for complete description and solution
--Gityerfix 09:50, 09 June 2009 (EST)

• Hyper Notification - CMDB 11.2 Install May Overwrite Service Desk Cumulative
  

Installing CMDB r11.2 overwrites files provided by the cumulative #3 patches with older files. Click here for complete description and solution
--Gityerfix 11:43, 11 February 2009 (EST)

• Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2
  

Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. Click here for complete description and solution
--Gityerfix 09:25, 29 January 2009 (EST)

• New CA Workflow release
  

Release 1.0.019.061 of CA Workflow is now available. Click here for patches
--Gityerfix 08:39, 27 January 2009 (EST)

• r6.0/SP1 Support Extended
  

CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here.
--Gityerfix 09:56, 22 January 2009 (EST)

• Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab
  

An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. Click here for complete description and solution
--Gityerfix 12:51, 07 January 2009 (EST)

• Cumulative Patches #3 released for r11.2
  

CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
--Gityerfix 12:51, 30 December 2008 (EST)

• Hyper Notification - NSM Integration Broken by pdm_configure
  

NSM integrations existing prior to the implementation of Cumulative Patches 1 or 2 will result in missing variables in the NX.env_xx.tpl file when pdm_configure is performed. Click here for complete description and solution
--Gityerfix 18:15, 19 December 2008 (EST)

• r12 available for download
  

The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's End-of-Support Announcement.
--Gityerfix 11:33, 6 December 2008 (EST)

• Hyper Notification - Tomcat hangs when doSelect Web Service Call
  

Requesting more than 250 rows from a table using doSelect() may have performance ramifications. Click here for complete description and solution
--Gityerfix 06:51, 4 November 2008 (EST)

• Hyper Notification - Missing Step in CA Workflow Patch QO99934
  

CA Workflow build 059 Windows patch QO99934 has a missing step in the installation instructions. Click here for complete description and solution
--Gityerfix 12:25, 5 August 2008 (EST)

• Hyper Notification - '@' in Remote Reference Macros no longer work
  

A Remote Reference Macro containing an @ sign will no longer function properly after the 2nd round of cumulative patches are installed. Click here for complete description and solution
--Gityerfix 11:57, 24 July 2008 (EST)

• r12 Beta registration now open
  

-- Registration Now Closed. --
CA has opened r12 beta registration. The beta cycle is expected to begin in early August. Click here for details.
--Gityerfix 08:15, 3 June 2008 (EST)

• Hyper Notification - TTV not null for Closed Tickets
  

When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. Click here for complete description
--Gityerfix 15:55, 26 May 2008 (EST)

• Cumulative Patches #2 released
  

CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)

• Hyper Notification - Issue with KD and SD Category Mapping
  

When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.Click here for complete description
--Gityerfix 11:05, 14 May 2008 (EST)

• End-of-Service for 6.0 extended
  

CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you.
--Gityerfix 08:08, 1 April 2008 (EST)