Difference between revisions of "News Archive"

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*'''N@irB joins the SDU Moderator team.'''<br>
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'''Hyper Notification - Unable to install fixes on r12.5<br>
−
I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community.<br>
+
After installing Service Desk Manager r12.5 via installation media DVD03092318E.iso, patches may not install properly. The new install media changed dates of all deliverables to a later date than from the original r12.5 GA install media. As a result, some patches created before the curernt install media date may not fully install properly. Please follow the link below for more details.  [https://support.ca.com/irj/portal/SolutionCDNResults?aparNo=RO33644&actionID=4  Click here for more details]<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 12:07, 2 July 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 10:04, 09 August 2011 (EST)</small><br>
 
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*'''Dev Buddy Webcasts in July'''<br>
+
'''Hyper Notification - Cumulative #1 patches for r12.6'''<br>
−
July is filled with Dev Buddy Webcasts with one every Wednesday. Checkout the [http://www.servicedeskusers.com/forum/index.php?act=calendar SDU Calendar] for scheduling and a brief description of each. Visit [http://www.ca.com/cadevelopmentbuddy www.ca.com/cadevelopmentbuddy] for details on being a Dev Buddy.<br>
+
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #1 patches published on July 28th, 2011. Please follow the link below for the fix list and download details. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={E54C662E-4933-46F9-98D4-A71BC18D05CF} Click here for fix list and download details]<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 11:34, 1 July 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 09:19, 03 August 2011 (EST)</small><br>
 
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*'''Search SDU from your browser'''<br>
+
'''CA Service Desk Manager 12.6 Now Available'''<br>
−
Did you know that you can add SDU searching capabilities to your IE7 or Firefox browser? Simply [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] for the SDU Wiki and SDU Forum Search Engine Plugins.<br>  
+
Yesterday, CA announced that CA Service Desk Manager 12.6 is now available by electronic download on [http://support.ca.com support.ca.com]. <br>
−
--<small>[[User:Gityerfix|Gityerfix]] 07:58, 26 June 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 14:52, 07 June 2011 (EST)</small><br>
 
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*'''Dev Buddy Webcasts on the 24th & 25th'''<br>
+
'''Hyper Notification - FAST ERP license expires June 1'''<br>
−
Two Dev Buddy webcasts are scheduled for the 24th and 25th of June. Each webcast is on a different topic. [http://www.ca.com/cadevelopmentbuddy Click here] for more information on these webcasts or the Dev Buddy Program.<br>  
+
FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010.  CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI18235&actionID=4 Click here for complete description and solution]<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 12:39, 19 June 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 10:25, 12 May 2010 (EST)</small><br>
 
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*'''PLC Summer Webcast'''<br>
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'''Hyper Notification - Migration of Multiple Notification Macros'''<br>
−
June 10th is the ''Summer 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. <br>  
+
When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate.   [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI15685&actionID=4 Click here for complete description and solution]<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 12:06, 1 June 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br>
 
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*'''Hyper Notification - TTV not null for Closed Tickets'''<br>
+
'''Menubar missing in r12.x'''<br>
−
When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. [https://support.ca.com/irj/portal/SolutionResults?aparNo=QI99888&actionID=4 Click here for complete description]  
+
Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. [https://support.ca.com/irj/portal/kbtech?docid=490553&searchID=TEC490553&from%20%20KBResultsScreen=T Click here for TEC490553]<br>
 +
Test patch T5ON033 has been released to address this issue.
 
<br>
 
<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 15:55, 26 May 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 08:15, 10 December 2009 (EST)</small><br>
 
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*'''CA to Webcast Quarterly Conference Call today'''<br>
+
'''Hyper Notification - Cumulative #2 patches for r12.1'''<br>
−
A webcast and conference call to discuss CAs fourth quarter and full fiscal year 2008 financial results is scheduled for 4p EST today.[http://ca.com/us/press/release.aspx?cid=175926 Click here for press release]  
+
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=221631 Click here for fix list and download details]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 08:19, 11 November 2009 (EST)</small><br>
 +
|-
 +
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 +
'''Second Notice for r11.x End of Service'''<br>
 +
Support for all r11.x releases will be discontinued on April 30, 2012. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=216723 Click here for details]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 06:50, 22 September 2009 (EST)</small><br>
 +
|-
 +
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 +
'''Hyper Notification - Cumulative #4 patches available for r11.2'''<br>
 +
CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08894&actionID=4 Click here for complete description and solution]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 11:00, 19 June 2009 (EST)</small><br>
 +
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*'''Hyper Notification - Security Vulnerability with Embedded Javascript in URL'''<br>
 +
CA Support would like to inform you of a published solution to a recently discovered Cross Script Site vulnerability. When a JavaScript function is embedded into the Service Desk URL, for some specific objects, the JavaScript function is executed. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI13180&actionID=4 Click here for complete description and solution]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 13:30, 24 November 2009 (EST)</small><br>
 +
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*'''CA Service Desk r12.5 beta program'''<br>
 +
<font color=green>-- Registration Now Closed. --</font><br>
 +
CA has announced beta opportunities for CA Service Desk Manager r12.5, and for CA Service Catalog and CA Service Accounting r12.5. [http://www.servicedeskusers.com/forum/index.php?showtopic=4472 Click here for complete post by Roger Morse]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 09:02, 3 October 2009 (EST)</small><br>
 +
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 +
*'''Hyper Notification - Cumulative #1 patches for r12.1'''<br>
 +
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #1 patches published on July 27th, 2009.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI10121&actionID=4 Click here for complete description and solution]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] o6:30, 22 September 2009 (EST)</small><br>
 +
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*'''Hyper Notification - Scripting Vulnerability in Apache Tomcat'''<br>
 +
Cross-Site Scripting (XSS) vulnerability has been identified in Apache Tomcat 
 +
4.1.0  through 4.1.37.  This may allow remote attackers to inject arbitrary
 +
web script of HTML via a crafted string that is used in the message argument   
 +
to the HttpServletResponse.sendError method. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08615&actionID=4 Click here for complete description and solution]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 09:50, 09 June 2009 (EST)</small><br>
 +
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 +
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 +
*'''Hyper Notification - CMDB 11.2 Install May Overwrite Service Desk Cumulative'''<br>
 +
Installing CMDB r11.2 overwrites files provided by the cumulative #3 patches with older files. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI05438&actionID=4 Click here for complete description and solution]<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 11:43, 11 February 2009 (EST)</small><br>
 +
|-
 +
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 +
*'''Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2'''<br>
 +
Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI05307&actionID=4 Click here for complete description and solution]  
 
<br>
 
<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 08:40, 22 May 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 09:25, 29 January 2009 (EST)</small><br>
 
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*'''Hyper Notification - Issue with KD and SD Category Mapping'''<br>
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*'''New CA Workflow release'''<br>
−
When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.[https://support.ca.com/irj/portal/SolutionResults?aparNo=QI99543&actionID=4 Click here for complete description]  
+
Release 1.0.019.061 of CA Workflow is now available. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]  
 
<br>
 
<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 11:05, 14 May 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 08:39, 27 January 2009 (EST)</small><br>
 
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*'''WANTED: SDU Forum Moderator'''<br>
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*'''r6.0/SP1 Support Extended'''<br>
−
<font color=green>-- No longer accepting applicants. --</font><br>
+
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here].
−
SDU is looking to add an additional Moderator to help ''moderate'' the site forums. If you are interested in joining the Moderator Team and playing a bigger role on SDU, send an email to [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]. ''Only one person will be selected.''
+
 
<br>
 
<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 11:09, 15 April 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br>
 
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*'''CA World Registration begins today'''<br>
+
*'''Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab'''<br>
−
CA WORLD 2008 will be Nov 16-20 at The Venetian Congress and Sands Expo in Las Vegas, NV. User Group and PLC members qualify for a registration discount. [http://caworld.com/page.aspx?ID=93051 Visit the CA WORLD website to register.]  
+
An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04947&actionID=4 Click here for complete description and solution]  
 
<br>
 
<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 08:45, 15 April 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 12:51, 07 January 2009 (EST)</small><br>
 
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*'''Our Sincerest Apologies'''<br>
+
*'''Cumulative Patches #3 released for r11.2'''<br>
−
The SDU outage that lasted from Friday to Wednesday was unfortunate but we have worked through the issues and are glad to be up an running again. Thank you for your patience and continued support. Hopefully these occurrences can be avoided in the future.
+
CA has released another round of patches.  Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]
 
<br>
 
<br>
−
--<small>[[User:Gityerfix|Gityerfix]] 11:12, 10 April 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br>
 
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*'''CorTechs & SCM Solutions are the newest SDU sponsors'''<br>
+
*'''Hyper Notification - NSM Integration Broken by pdm_configure'''<br>
−
SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. [[Advertise|Click Here]] for details on advertising on SDU.<br>
+
NSM integrations existing prior to the implementation of Cumulative Patches 1 or 2 will result in missing variables in the NX.env_xx.tpl file when pdm_configure is performed. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04580&actionID=4 Click here for complete description and solution]  
−
--<small>[[User:Gityerfix|Gityerfix]] 19:10, 25 March 2008 (EST)</small><br>
+
<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 18:15, 19 December 2008 (EST)</small><br>
 
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*'''500 members in first 7 weeks'''<br>
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*'''r12 available for download'''<br>
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7 weeks from its February 4th roll-out, SDU site membership has quickly grown to 500 members. Thank you to everyone who has contributed their time and knowledge to assist other members and promote the growth of this site.<br>
+
The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. <br>
−
--<small>[[User:Gityerfix|Gityerfix]] 12:32, 25 March 2008 (EST)</small><br>
+
--<small>[[User:Gityerfix|Gityerfix]] 11:33, 6 December 2008 (EST)</small><br>
 
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*'''Speaker Deadline for CA World'''<br>
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*'''Hyper Notification - Tomcat hangs when doSelect Web Service Call'''<br>
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March 31st is the deadline for signing-up to be a speaker at CA World 2008. For more details, visit the CA World website at http://caworld.com<br>
+
Requesting more than 250 rows from a table using doSelect() may have  performance ramifications. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI03423&actionID=4 Click here for complete description and solution]
−
--<small>[[User:Gityerfix|Gityerfix]] 12:45, 21 March 2008 (EST)</small><br>
+
<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 06:51, 4 November 2008 (EST)</small><br>
 
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*'''OakTree Solutions is the newest SDU sponsor'''<br>
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*'''Hyper Notification - Missing Step in CA Workflow Patch QO99934'''<br>
−
The success and stability of SDU is dependent on sponsors such as OakTree Solutions. SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. [[Advertise|Click Here]] for details on becoming a sponsor.<br>
+
CA Workflow build 059 Windows patch QO99934 has a missing step in the installation instructions. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI01139&actionID=4 Click here for complete description and solution]  
−
--<small>[[User:Gityerfix|Gityerfix]] 14:10, 11 March 2008 (EST)</small><br>
+
<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 12:25, 5 August 2008 (EST)</small><br>
 
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*'''400 members in the first month'''<br>
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*'''Hyper Notification - '@' in Remote Reference Macros no longer work'''<br>
−
In a month's time SDU membership has grown to 400 members. The forum has been active with over 500 posts and several members have been contributing their knowledge to the wiki. Thank you to all those who have joined and especially those who have generously contributed their time and knowledge to help others.<br>
+
A Remote Reference Macro containing an @ sign will no longer function properly after the 2nd round of cumulative patches are installed. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI01214&actionID=4 Click here for complete description and solution]
−
--<small>[[User:Gityerfix|Gityerfix]] 16:49, 5 March 2008 (EST)</small><br>
+
<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 11:57, 24 July 2008 (EST)</small><br>
 
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*'''Didn't get your validation email?'''<br>
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*'''r12 Beta registration now open'''<br>
−
If you registered on SDU and have not received the validation email in order to complete your registration, send us an email and let us know so we can activate your account for you. [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]<br>  
+
<font color=green>-- Registration Now Closed. --</font><br>
−
--<small>[[User:Gityerfix|Gityerfix]] 08:45, 28 February 2008 (EST)</small><br>
+
CA has opened r12 beta registration. The beta cycle is expected to begin in early August. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=177580 Click here for details]. <br>  
 +
--<small>[[User:Gityerfix|Gityerfix]] 08:15, 3 June 2008 (EST)</small><br>
 
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*'''Mark Your Calendars'''<br>
+
*'''Hyper Notification - TTV not null for Closed Tickets'''<br>
−
March 4th is the ''Spring 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. This quarter's webcast is an r12 overview and demo.<br>  
+
When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. [https://support.ca.com/irj/portal/SolutionResults?aparNo=QI99888&actionID=4 Click here for complete description]  
−
--<small>[[User:Gityerfix|Gityerfix]] 09:54, 27 February 2008 (EST)</small><br>
+
<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 15:55, 26 May 2008 (EST)</small><br>
 
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*'''ATTENTION: All Service Providers'''<br>
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*'''Cumulative Patches #2 released'''<br>
−
Advertise your business to the world with an SDU Yellow Page listing. The SDU Yellow Pages are the ''only'' place that is targeted exclusively to the user community where ''all'' service providers can advertise their services. [[Advertise|more...]]<br>
+
CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]  
−
--<small>[[User:Gityerfix|Gityerfix]] 14:04, 22 February 2008 (EST)</small><br>
+
<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 08:18, 25 May 2008 (EST)</small><br>
 
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*'''Add SDU Search Engines to your browser'''<br>
+
*'''Hyper Notification - Issue with KD and SD Category Mapping'''<br>
−
SDU Search Engines are available for  IE7, Firefox, and other browsers supporting the OpenSearch standard. [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] to add quicker search access to SDU wiki and forum content right from your browser. These Search Engines will appear as new options in the search box typically found in the upper-right corner of your browser.<br>
+
When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.[https://support.ca.com/irj/portal/SolutionResults?aparNo=QI99543&actionID=4 Click here for complete description]  
−
--<small>[[User:Gityerfix|Gityerfix]] 22:54, 4 February 2008 (EST)</small><br>
+
<br>
 +
--<small>[[User:Gityerfix|Gityerfix]] 11:05, 14 May 2008 (EST)</small><br>
 
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*'''Presenting the SDU Moderators...'''<br>
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*'''End-of-Service for 6.0 extended'''<br>
−
We have recruited the most notable names in the user community to moderate and administer this site. Any of them look familiar?<br>
+
CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/1220/uniservplusr60-eos.html View CAs Announcement Here] If still planning on migrating to r11, visit the SDU [[Yellow Pages]] for a list of service providers  who can assist you.<br>
−
[[User:almaler|almaler]] | [[User:chipperdude|chipperdude]] | [[User:danegrey|danegrey]] | [[User:estli01|estli01]] | [[User:Gityerfix|Gityerfix]] | [[User:Gregg|Gregg]]<br>
+
--<small>[[User:Gityerfix|Gityerfix]] 08:08, 1 April 2008 (EST)</small><br>
−
--<small>[[User:Gityerfix|Gityerfix]] 22:37, 23 January 2008 (EST)</small><br>
+
 
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 +
== See Also ==
 +
[[CA:News Archive|CA News Archive]]<br>
 +
[[SDU:News Archive|SDU News Archive]]

Latest revision as of 22:01, 15 August 2012

Hyper Notification - Unable to install fixes on r12.5
 After installing Service Desk Manager r12.5 via installation media DVD03092318E.iso, patches may not install properly. The new install media changed dates of all deliverables to a later date than from the original r12.5 GA install media. As a result, some patches created before the curernt install media date may not fully install properly. Please follow the link below for more details. Click here for more details
--Gityerfix 10:04, 09 August 2011 (EST)

Hyper Notification - Cumulative #1 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #1 patches published on July 28th, 2011. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 09:19, 03 August 2011 (EST)

CA Service Desk Manager 12.6 Now Available
Yesterday, CA announced that CA Service Desk Manager 12.6 is now available by electronic download on support.ca.com.
--Gityerfix 14:52, 07 June 2011 (EST)

Hyper Notification - FAST ERP license expires June 1
FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010. CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. Click here for complete description and solution
--Gityerfix 10:25, 12 May 2010 (EST)

Hyper Notification - Migration of Multiple Notification Macros
When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate. Click here for complete description and solution
--Gityerfix 10:58, 03 March 2010 (EST)

Menubar missing in r12.x
Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. Click here for TEC490553
Test patch T5ON033 has been released to address this issue.
--Gityerfix 08:15, 10 December 2009 (EST)

Hyper Notification - Cumulative #2 patches for r12.1
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 08:19, 11 November 2009 (EST)

Second Notice for r11.x End of Service
Support for all r11.x releases will be discontinued on April 30, 2012. Click here for details
--Gityerfix 06:50, 22 September 2009 (EST)

Hyper Notification - Cumulative #4 patches available for r11.2
CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. Click here for complete description and solution
--Gityerfix 11:00, 19 June 2009 (EST)

  • Hyper Notification - Security Vulnerability with Embedded Javascript in URL

CA Support would like to inform you of a published solution to a recently discovered Cross Script Site vulnerability. When a JavaScript function is embedded into the Service Desk URL, for some specific objects, the JavaScript function is executed. Click here for complete description and solution
--Gityerfix 13:30, 24 November 2009 (EST)

  • CA Service Desk r12.5 beta program

-- Registration Now Closed. --
CA has announced beta opportunities for CA Service Desk Manager r12.5, and for CA Service Catalog and CA Service Accounting r12.5. Click here for complete post by Roger Morse
--Gityerfix 09:02, 3 October 2009 (EST)

  • Hyper Notification - Cumulative #1 patches for r12.1

CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #1 patches published on July 27th, 2009. Please follow the link below for the fix list and download details. Click here for complete description and solution
--Gityerfix o6:30, 22 September 2009 (EST)

  • Hyper Notification - Scripting Vulnerability in Apache Tomcat

Cross-Site Scripting (XSS) vulnerability has been identified in Apache Tomcat 4.1.0 through 4.1.37. This may allow remote attackers to inject arbitrary web script of HTML via a crafted string that is used in the message argument to the HttpServletResponse.sendError method. Click here for complete description and solution
--Gityerfix 09:50, 09 June 2009 (EST)

  • Hyper Notification - CMDB 11.2 Install May Overwrite Service Desk Cumulative

Installing CMDB r11.2 overwrites files provided by the cumulative #3 patches with older files. Click here for complete description and solution
--Gityerfix 11:43, 11 February 2009 (EST)

  • Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2

Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. Click here for complete description and solution
--Gityerfix 09:25, 29 January 2009 (EST)

  • New CA Workflow release

Release 1.0.019.061 of CA Workflow is now available. Click here for patches
--Gityerfix 08:39, 27 January 2009 (EST)

  • r6.0/SP1 Support Extended

CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here.
--Gityerfix 09:56, 22 January 2009 (EST)

  • Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab

An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. Click here for complete description and solution
--Gityerfix 12:51, 07 January 2009 (EST)

  • Cumulative Patches #3 released for r11.2

CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
--Gityerfix 12:51, 30 December 2008 (EST)

  • Hyper Notification - NSM Integration Broken by pdm_configure

NSM integrations existing prior to the implementation of Cumulative Patches 1 or 2 will result in missing variables in the NX.env_xx.tpl file when pdm_configure is performed. Click here for complete description and solution
--Gityerfix 18:15, 19 December 2008 (EST)

  • r12 available for download

The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's End-of-Support Announcement.
--Gityerfix 11:33, 6 December 2008 (EST)

  • Hyper Notification - Tomcat hangs when doSelect Web Service Call

Requesting more than 250 rows from a table using doSelect() may have performance ramifications. Click here for complete description and solution
--Gityerfix 06:51, 4 November 2008 (EST)

  • Hyper Notification - Missing Step in CA Workflow Patch QO99934

CA Workflow build 059 Windows patch QO99934 has a missing step in the installation instructions. Click here for complete description and solution
--Gityerfix 12:25, 5 August 2008 (EST)

  • Hyper Notification - '@' in Remote Reference Macros no longer work

A Remote Reference Macro containing an @ sign will no longer function properly after the 2nd round of cumulative patches are installed. Click here for complete description and solution
--Gityerfix 11:57, 24 July 2008 (EST)

  • r12 Beta registration now open

-- Registration Now Closed. --
CA has opened r12 beta registration. The beta cycle is expected to begin in early August. Click here for details.
--Gityerfix 08:15, 3 June 2008 (EST)

  • Hyper Notification - TTV not null for Closed Tickets

When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. Click here for complete description
--Gityerfix 15:55, 26 May 2008 (EST)

  • Cumulative Patches #2 released

CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)

  • Hyper Notification - Issue with KD and SD Category Mapping

When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.Click here for complete description
--Gityerfix 11:05, 14 May 2008 (EST)

  • End-of-Service for 6.0 extended

CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you.
--Gityerfix 08:08, 1 April 2008 (EST)

See Also

CA News Archive
SDU News Archive

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