Difference between revisions of "SDU:Search Provider/Engine"
From SDU
m (New page: Exclusively from SDU, Search Provider (IE) and Search Engine (Firefox) plug-ins are available to download and implement in your environment. == Description == Use of these plug-ins allo...) |
m (→Implementation Procedures) |
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| − | + | <font size="3" color="green">Please click the ''discussion tab'' above and provide us with your feedback regarding these plug-ins.</font> | |
| + | <br><br> | ||
| + | ---- | ||
| + | <br> | ||
| + | Available exclusively from SDU are Search Provider/Engine plug-ins for ''your'' Service Desk. These plug-ins add searching capabilities of ''your'' Service Desk installation to the search options found in [http://www.microsoft.com/windows/products/winfamily/ie/default.mspx IE7] and [http://www.mozilla.com/firefox Firefox 2.x/3.x]. With these plug-ins any ticket or Configuration Item can be accessed directly from an internet browser. | ||
| + | [[Image:ie_search_provider.png]] | ||
| − | + | [[Image:firefox_search_engine.png]] | |
| − | |||
| − | + | Note: These plug-ins work best if Service Desk is configured for ''External Authentication''. | |
== Implementation Procedures == | == Implementation Procedures == | ||
| + | IE 7/8 stores Search Providers in the system registry and Firefox saves them as .xml files. This difference is the reason separate downloads and instructions are needed. | ||
{| width="100%" | {| width="100%" | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! '''<font size="3"> | + | ! '''<font size="3">IE 7/8</font>''' |
|- | |- | ||
| align="left" style="vertical-align:top;" | | | align="left" style="vertical-align:top;" | | ||
| − | #Click Here to download the | + | #[[media:CAUSDIE.zip|Click Here]] to download the IE 7/8 Search Provider plug-ins. |
#Unzip the download | #Unzip the download | ||
#Edit the .reg file by replacing all instances of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment and by removing the undesired items. | #Edit the .reg file by replacing all instances of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment and by removing the undesired items. | ||
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|- | |- | ||
| align="left" style="vertical-align:top;" | | | align="left" style="vertical-align:top;" | | ||
| − | #Click Here to download the Firefox Search Engine plug-ins. | + | #[[media:CAUSDFF.zip|Click Here]] to download the Firefox Search Engine plug-ins. |
#Unzip the download | #Unzip the download | ||
#Edit the desired .xml files by replacing all instance of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment. | #Edit the desired .xml files by replacing all instance of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment. | ||
| − | #Move the desired .xml files to the C:\Program Files\Mozilla Firefox\searchplugins directory on your local PC | + | #Move the desired .xml files to the ''C:\Program Files\Mozilla Firefox\searchplugins'' directory on your local PC |
#Restart Firefox | #Restart Firefox | ||
| − | |||
|- | |- | ||
|} | |} | ||
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|} | |} | ||
| + | |||
| + | == History == | ||
| + | 07/14/08 - Added CA icon to Firefox files.<br> | ||
| + | 07/13/08 - IE & Firefox versions containing Request, Incident, Problem, Change Order, Issue, and Configuration Item Searches released.<br> | ||
| + | 07/12/08 - Firefox test version for Request Searching released. | ||
| + | <br><br> | ||
| + | ---- | ||
| + | <br> | ||
| + | <font size="3" color="green">Please click the ''discussion tab'' above and provide us with your feedback regarding these plug-ins.</font> | ||
Latest revision as of 17:47, 19 November 2010
Please click the discussion tab above and provide us with your feedback regarding these plug-ins.
Available exclusively from SDU are Search Provider/Engine plug-ins for your Service Desk. These plug-ins add searching capabilities of your Service Desk installation to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be accessed directly from an internet browser.
Note: These plug-ins work best if Service Desk is configured for External Authentication.
Implementation Procedures
IE 7/8 stores Search Providers in the system registry and Firefox saves them as .xml files. This difference is the reason separate downloads and instructions are needed.
|
|
History
07/14/08 - Added CA icon to Firefox files.
07/13/08 - IE & Firefox versions containing Request, Incident, Problem, Change Order, Issue, and Configuration Item Searches released.
07/12/08 - Firefox test version for Request Searching released.
Please click the discussion tab above and provide us with your feedback regarding these plug-ins.
