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Hyper Notification - FAST ERP license expires June 1
FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010. CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. Click here for complete description and solution
--Gityerfix 10:25, 12 May 2010 (EST)

SDU reaches 20,000 forum posts
SDU is proud to announce that we have reached another milestone. It took only 26 months to surpass 20,000 forum posts. Thank you to all the contributors of knowledge and visitors of this website that have helped it grow at a remarkable rate.
--Gityerfix 16:52, 14 April 2010 (EST)

CA Service Desk Manager 12.5 Now Available
Yesterday, CA announced that CA Service Desk Manager 12.5 is now available by electronic download on support.ca.com. It is available in a variety of languages including English, French, German, Japanese, Brazilian Portuguese, Italian, Spanish and Simplified Chinese.
--Gregg 12:30, 30 March 2010 (EST)

2000 Member Milestone
Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.
--Gityerfix 10:58, 03 March 2010 (EST)

Hyper Notification - Migration of Multiple Notification Macros
When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate. Click here for complete description and solution
--Gityerfix 10:58, 03 March 2010 (EST)

More menubar issues
You may already know about the issue posted below... when creating a ticket from the Quick Profile, the ticket does not initially contain a menubar. But there are several other menubar issues that you may not have noticed yet.

• When accessing a ticket directly via a URL, the menubar_sd.htmpl is used rather than the menubar file associated with the user's role.
• When viewing ANY forms associated with Change Orders, the menubar_sd.htmpl file is used rather than the menubar file associated with the user's role.
• When using the pop-up version of the Quick Profile, if the Knowledge tab in the main window is the active tab, then any tickets created from the Quick Profile will initially contain the Knowledge menubar rather than the Service Desk menubar.

--Gityerfix 18:18, 20 February 2010 (EST)

• Get to the ServiceDeskUsers Group
  
• Join the CA Service Management Global User Community
  
• Join a CA Regional User Community
  
• Register for CA Technical Support
  

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