Difference between revisions of "Home"

SDU is 2 years old
We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years:

• 1942 members (1164 a year ago)
• 18,739 forum posts (9503 a year ago)
• 204 wiki pages (177 a year ago)
• 758,150 forum views (317,893 a year ago)
• 456 LinkedIn members (150 a year ago)

In the past year we have averaged over 50 new members each month.

Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit.
--Gityerfix 16:13, 18 February 2010 (EST)

Menubar missing in r12.x
Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. Click here for TEC490553
Test patch T5ON033 has been released to address this issue.
--Gityerfix 08:15, 10 December 2009 (EST)

Hyper Notification - Security Vulnerability with Embedded Javascript in URL
CA Support would like to inform you of a published solution to a recently discovered Cross Script Site vulnerability. When a JavaScript function is embedded into the Service Desk URL, for some specific objects, the JavaScript function is executed. Click here for complete description and solution
--Gityerfix 13:30, 24 November 2009 (EST)

Hyper Notification - Cumulative #2 patches for r12.1
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 08:19, 11 November 2009 (EST)

CA Service Desk r12.5 beta program
CA has announced beta opportunities for CA Service Desk Manager r12.5, and for CA Service Catalog and CA Service Accounting r12.5. Click here for complete post by Roger Morse
--Gityerfix 09:02, 3 October 2009 (EST)

Second Notice for r11.x End of Service
Support for all r11.x releases will be discontinued on April 30, 2012. Click here for details
--Gityerfix 06:50, 22 September 2009 (EST)

Hyper Notification - Cumulative #4 patches available for r11.2
CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. Click here for complete description and solution
--Gityerfix 11:00, 19 June 2009 (EST)

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