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| | == Overview == | | == Overview == |
| | Customizations are regarded as changes to the system that are not supportable by CA. | | Customizations are regarded as changes to the system that are not supportable by CA. |
| − |
| |
| − | == List of Customizations ==
| |
| − | [[image:exclaim.gif]][[SDU:SDU r12 EP1|SDU Enhancement Pack 1 for r12]]
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| − | *[[Action Macro to Log Solution and Resolve Ticket]]
| |
| − | *[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]]
| |
| − | *[[Add Contact Search to Employee/Customer Interface]]
| |
| − | *[[Add Custom Activity Log Action Macro]]
| |
| − | *[[Add Log Entry for Updates to Custom Fields]]
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| − | *[[Add Log Entry When a Property Value Changes on a Ticket]]
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| − | *[[Add Personalized Response to Manual Notification]]
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| − | *[[Add Posted By to Announcements Page]]
| |
| − | *[[Add Properties Count to Area/Category List]]
| |
| − | *[[Add Ticket and CI Links to Announcements]]
| |
| − | *[[Add Workflow to Employee/Customer Interface]]
| |
| − | *[[Attachments on Configuration Items]]
| |
| − | *[[Attachments on Contacts]]
| |
| − | *[[Auto-fill Fields Left Blank]]
| |
| − | *[[Automatically Attach an Asset/CI to a Change Order or Issue]]
| |
| − | *[[Automatically Remove Attached Events]]
| |
| − | *[[Automatically Set Assignee to Closing Analyst]]
| |
| − | *[[Automatically Set System Generated Activities to Internal]]
| |
| − | *[[Changing Announcements Order By]]
| |
| − | *[[Changing Error Alert Color and adding Error Alert Pop-ups]]
| |
| − | *[[Changing Requests to Incidents]]
| |
| − | *[[Changing Display of Contacts]]
| |
| − | *[[Conditional Display of Drop-Down Content]]
| |
| − | *[[Conditionally Attach an Event]]
| |
| − | *[[Control the Request Areas Displayed to the End Users]]
| |
| − | *[[Count Ticket Reopens]]
| |
| − | *[[Displaying the System and User Descriptions in the Activity Log]]
| |
| − | *[[Display Web Site within Service Desk]]
| |
| − | *[[Default Properties Tab on New Ticket Creation]]
| |
| − | *[[Generate Notifications Only for Employee Comments]]
| |
| − | *[[Increasing Default Field Size]]
| |
| − | *[[List Tickets ORDER BY Group]]
| |
| − | *[[Make a Field Conditionally Required]]
| |
| − | *[[Modify Action and Condition Macros via the GUI]]
| |
| − | *[[Only Assignee can Close]]
| |
| − | *[[Prevent Close of Requests/Incidents/Problems if Change Order is Active]]
| |
| − | *[[Prevent Update to Past Activities]]
| |
| − | *[[Propagate Solution to Children]]
| |
| − | *[[Propagate Status to Children]]
| |
| − | *[[Priority and Impact Default to Empty]]
| |
| − | *[[Refresh Customer Info Before Saving the Ticket]]
| |
| − | *[[Remove Second Message on Timeout]]
| |
| − | *[[Remove SLA Violation from Employee View]]
| |
| − | *[[Require a Solution in Order to Resolve]]
| |
| − | *[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]]
| |
| − | *[[Send Notification at Callback Time]]
| |
| − | *[[Send Notification to CI's Attached Contacts]]
| |
| − | *[[Send Survey based on Variables]]
| |
| − | *[[Separate Prefixes for Requests, Incidents, and Problems]]
| |
| − | *[[Set Defaults on Manual Notify]]
| |
| − | *[[Set Priority Based on Urgency and Impact]]
| |
| − | *[[Set Request/Incident/Problem Status from Change Order]]
| |
| − | *[[Set Request/Incident/Problem Status on Dispatch Change]]
| |
| − | *[[Simplified Child Creation]]
| |
| − | *[[Single Sign-on with Cookies]]
| |
Customizations are regarded as changes to the system that are not supportable by CA.
