Difference between revisions of "News Archive"

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*'''N@irB joins the SDU Moderator team.'''<br>
 
I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 12:07, 2 July 2008 (EST)</small><br>
 
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*'''Dev Buddy Webcasts in July'''<br>
 
July is filled with Dev Buddy Webcasts with one every Wednesday. Checkout the [http://www.servicedeskusers.com/forum/index.php?act=calendar SDU Calendar] for scheduling and a brief description of each. Visit [http://www.ca.com/cadevelopmentbuddy www.ca.com/cadevelopmentbuddy] for details on being a Dev Buddy.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 11:34, 1 July 2008 (EST)</small><br>
 
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*'''Search SDU from your browser'''<br>
 
Did you know that you can add SDU searching capabilities to your IE7 or Firefox browser? Simply [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] for the SDU Wiki and SDU Forum Search Engine Plugins.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 07:58, 26 June 2008 (EST)</small><br>
 
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*'''Dev Buddy Webcasts on the 24th & 25th'''<br>
 
Two Dev Buddy webcasts are scheduled for the 24th and 25th of June. Each webcast is on a different topic. [http://www.ca.com/cadevelopmentbuddy Click here] for more information on these webcasts or the Dev Buddy Program.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 12:39, 19 June 2008 (EST)</small><br>
 
 
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CA has opened r12 beta registration. The beta cycle is expected to begin in early August. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=177580 Click here for details]. <br>  
 
CA has opened r12 beta registration. The beta cycle is expected to begin in early August. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=177580 Click here for details]. <br>  
 
--<small>[[User:Gityerfix|Gityerfix]] 08:15, 3 June 2008 (EST)</small><br>
 
--<small>[[User:Gityerfix|Gityerfix]] 08:15, 3 June 2008 (EST)</small><br>
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*'''PLC Summer Webcast'''<br>
 
June 10th is the ''Summer 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. <br>
 
--<small>[[User:Gityerfix|Gityerfix]] 12:06, 1 June 2008 (EST)</small><br>
 
 
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--<small>[[User:Gityerfix|Gityerfix]] 15:55, 26 May 2008 (EST)</small><br>
 
--<small>[[User:Gityerfix|Gityerfix]] 15:55, 26 May 2008 (EST)</small><br>
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*'''CA to Webcast Quarterly Conference Call today'''<br>
 
A webcast and conference call to discuss CAs fourth quarter and full fiscal year 2008 financial results is scheduled for 4p EST today.[http://ca.com/us/press/release.aspx?cid=175926 Click here for press release]
 
<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 08:40, 22 May 2008 (EST)</small><br>
 
 
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--<small>[[User:Gityerfix|Gityerfix]] 11:05, 14 May 2008 (EST)</small><br>
 
--<small>[[User:Gityerfix|Gityerfix]] 11:05, 14 May 2008 (EST)</small><br>
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*'''WANTED: SDU Forum Moderator'''<br>
 
<font color=green>-- No longer accepting applicants. --</font><br>
 
SDU is looking to add an additional Moderator to help ''moderate'' the site forums. If you are interested in joining the Moderator Team and playing a bigger role on SDU, send an email to [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]. ''Only one person will be selected.''
 
<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 11:09, 15 April 2008 (EST)</small><br>
 
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*'''CA World Registration begins today'''<br>
 
CA WORLD 2008 will be Nov 16-20 at The Venetian Congress and Sands Expo in Las Vegas, NV. User Group and PLC members qualify for a registration discount. [http://caworld.com/page.aspx?ID=93051 Visit the CA WORLD website to register.]
 
<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 08:45, 15 April 2008 (EST)</small><br>
 
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*'''Our Sincerest Apologies'''<br>
 
The SDU outage that lasted from Friday to Wednesday was unfortunate but we have worked through the issues and are glad to be up an running again. Thank you for your patience and continued support. Hopefully these occurrences can be avoided in the future.
 
<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 11:12, 10 April 2008 (EST)</small><br>
 
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*'''CorTechs & SCM Solutions are the newest SDU sponsors'''<br>
 
SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. [[Advertise|Click Here]] for details on advertising on SDU.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 19:10, 25 March 2008 (EST)</small><br>
 
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*'''500 members in first 7 weeks'''<br>
 
7 weeks from its February 4th roll-out, SDU site membership has quickly grown to 500 members. Thank you to everyone who has contributed their time and knowledge to assist other members and promote the growth of this site.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 12:32, 25 March 2008 (EST)</small><br>
 
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*'''Speaker Deadline for CA World'''<br>
 
March 31st is the deadline for signing-up to be a speaker at CA World 2008. For more details, visit the CA World website at http://caworld.com<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 12:45, 21 March 2008 (EST)</small><br>
 
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*'''OakTree Solutions is the newest SDU sponsor'''<br>
 
The success and stability of SDU is dependent on sponsors such as OakTree Solutions. SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. [[Advertise|Click Here]] for details on becoming a sponsor.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 14:10, 11 March 2008 (EST)</small><br>
 
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*'''400 members in the first month'''<br>
 
In a month's time SDU membership has grown to 400 members. The forum has been active with over 500 posts and several members have been contributing their knowledge to the wiki. Thank you to all those who have joined and especially those who have generously contributed their time and knowledge to help others.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 16:49, 5 March 2008 (EST)</small><br>
 
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*'''Didn't get your validation email?'''<br>
 
If you registered on SDU and have not received the validation email in order to complete your registration, send us an email and let us know so we can activate your account for you.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 08:45, 28 February 2008 (EST)</small><br>
 
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*'''Mark Your Calendars'''<br>
 
March 4th is the ''Spring 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. This quarter's webcast is an r12 overview and demo.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 09:54, 27 February 2008 (EST)</small><br>
 
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*'''ATTENTION: All Service Providers'''<br>
 
Advertise your business to the world with an SDU Yellow Page listing. The SDU Yellow Pages are the ''only'' place that is targeted exclusively to the user community where ''all'' service providers can advertise their services. [[Advertise|more...]]<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 14:04, 22 February 2008 (EST)</small><br>
 
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*'''Add SDU Search Engines to your browser'''<br>
 
SDU Search Engines are available for  IE7, Firefox, and other browsers supporting the OpenSearch standard. [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] to add quicker search access to SDU wiki and forum content right from your browser. These Search Engines will appear as new options in the search box typically found in the upper-right corner of your browser.<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 22:54, 4 February 2008 (EST)</small><br>
 
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*'''Presenting the SDU Moderators...'''<br>
 
We have recruited the most notable names in the user community to moderate and administer this site. Any of them look familiar?<br>
 
[[User:almaler|almaler]] | [[User:chipperdude|chipperdude]] | [[User:danegrey|danegrey]] | [[User:estli01|estli01]] | [[User:Gityerfix|Gityerfix]] | [[User:Gregg|Gregg]]<br>
 
--<small>[[User:Gityerfix|Gityerfix]] 22:37, 23 January 2008 (EST)</small><br>
 
 
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Revision as of 02:43, 16 August 2008

  • r12 Beta registration now open

-- Registration Now Closed. --
CA has opened r12 beta registration. The beta cycle is expected to begin in early August. Click here for details.
--Gityerfix 08:15, 3 June 2008 (EST)

  • Hyper Notification - TTV not null for Closed Tickets

When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. Click here for complete description
--Gityerfix 15:55, 26 May 2008 (EST)

  • Hyper Notification - Issue with KD and SD Category Mapping

When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.Click here for complete description
--Gityerfix 11:05, 14 May 2008 (EST)