Difference between revisions of "How To Reset Ticket Numbers"
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== Overview == | == Overview == | ||
This article provides instructions to reset ticket numbers. | This article provides instructions to reset ticket numbers. | ||
Revision as of 21:01, 11 August 2008
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Overview
This article provides instructions to reset ticket numbers.
Steps
1. First do an extract of the Key_Contol (kc) table to a file.
pdm_extract Key_Control > key_control_tbl.txt
2. Open the newly created file and change the key_value field to a value you want and save.
3. Load the updated data.
pdm_userload -u key_control_tbl.txt
4. Recycle USD.
Warning
If you reset the value to a very low number, you might get duplicates when searching for tickets. Idearly you would want to first archive the old tickets before re-using the numbers all over.
