Difference between revisions of "Category:Reporting"
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| + | {{Global Announcement}} | ||
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| + | Reporting is usually rather lacking in most software products. Service Desk is no different. Reporting is a topic that has come up year after year after year when customers meet with development and product management. This is a tough area to get right: every customer wants different reports written on different platforms. | ||
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| + | To date, Service Desk's answer has been to provide a sort of [[Out-of-the-Box Reports|"starter pack" of sample reports]] written in both MS Access and Crystal Reports. While Service Desk includes a runtime version of both platforms so you can run these reports, you need to purchase a full version of either product before you can modify them or create new reports. It appears that the majority of users do not use these sample reports, but prefer to create their own. | ||
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| + | r12 promises to have some improvements in this area; but only time will tell how well those improvements are implemented. | ||
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| + | To utilize the USD canned reports with Crystal, first publish the reports to your Crystal Enterprise server obviously.<br> | ||
| + | Then copy u2lpdmtime.dll from the the %NXROOT%\bin folder on your USD Server to the C:\Windows\System32 folder of your local machine.<br> | ||
| + | This DLL file contains functions required to run the canned reports, otherwise you will get errors saying a ")" is missing.<br> | ||
| + | A very nice function that this makes available is "PDMTimetoDateTime" which will convert Unix time into "mm/dd/yyyy hh:mm:ss" format. | ||
Latest revision as of 06:23, 6 August 2008
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Reporting is usually rather lacking in most software products. Service Desk is no different. Reporting is a topic that has come up year after year after year when customers meet with development and product management. This is a tough area to get right: every customer wants different reports written on different platforms.
To date, Service Desk's answer has been to provide a sort of "starter pack" of sample reports written in both MS Access and Crystal Reports. While Service Desk includes a runtime version of both platforms so you can run these reports, you need to purchase a full version of either product before you can modify them or create new reports. It appears that the majority of users do not use these sample reports, but prefer to create their own.
r12 promises to have some improvements in this area; but only time will tell how well those improvements are implemented.
To utilize the USD canned reports with Crystal, first publish the reports to your Crystal Enterprise server obviously.
Then copy u2lpdmtime.dll from the the %NXROOT%\bin folder on your USD Server to the C:\Windows\System32 folder of your local machine.
This DLL file contains functions required to run the canned reports, otherwise you will get errors saying a ")" is missing.
A very nice function that this makes available is "PDMTimetoDateTime" which will convert Unix time into "mm/dd/yyyy hh:mm:ss" format.
Pages in category "Reporting"
The following 7 pages are in this category, out of 7 total.
