Difference between revisions of "Automatically Set Assignee to Closing Analyst"
(New page: Category:Customizations This article provides instructions for having system generated Activities set to ''Internal'' so it cannot be viewed by users of the Employee or Customer Interf...) |
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| + | __NOTOC__ | ||
[[Category:Customizations]] | [[Category:Customizations]] | ||
| − | + | {{Global Header}} | |
| + | {{Global Announcement}} | ||
| − | == | + | == Overview == |
| − | + | This article provides instructions for having system generated [[Activities]] set to ''Internal'' so it cannot be viewed by users of the Employee or Customer Interfaces. | |
| − | + | == Procedures == | |
| + | === Step 1. Create the script === | ||
| + | A script is created as an [[.spl file]] and placed in the [[$NX_ROOT]]/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your [[.spl file]], but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl). | ||
| − | + | <source lang="javascript">// Use 'cr' for Requests, Incidents & Problems, 'chg' for Changes, and 'iss' for Issues | |
| − | < | + | cr::zmyscript(...){ |
| + | if(is_null(assignee)){ | ||
| + | // Use 'int' in place of 'uuid' in the line below if for pre-r11 releases | ||
| + | uuid userid; | ||
| + | send_wait(0, top_object(), "call_attr", "cr", "current_user_id"); | ||
| + | userid = msg[0]; | ||
| + | assignee = userid; | ||
| + | } | ||
| + | }</source> | ||
| − | + | The trigger that will be created in step 2 is the first level filtering. If you need further filtering then utilize an [[If|if statement]] in the [[spel code]] above. | |
| − | + | ||
| − | + | === Step 2. Create the trigger === | |
| − | + | This step is to create the trigger that will initiate the script. The methods used to implement the trigger vary based on the Service Desk release. In the examples to follow, the trigger is designed to fire if the Status is being changed to 'Resolved'. Use whatever filter you like for attaching your [[Events and Macros|event]]. | |
| − | + | ''For r11.x releases'' triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table. | |
| + | POST_VALIDATE zmyscript() 111 FILTER(EVENT("UPDATE") && status{->'CL'}); | ||
| − | + | ''For older releases'' triggers are made by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'. | |
| − | + | ||
| − | == Step 3. Publish the Schema changes == | + | <source lang="javascript">// Use OBJECT cr for Requests, Incidents & Problems |
| + | // Use OBJECT chg for Change Orders | ||
| + | // Use OBJECT iss for Issues | ||
| + | OBJECT cr { | ||
| + | TRIGGERS { | ||
| + | POST_VALIDATE zmyscript() 111 FILTER(EVENT("UPDATE") && status{->'CL'}); | ||
| + | }; | ||
| + | };</source> | ||
| + | |||
| + | === Step 3. Publish the Schema changes === | ||
The methods used to publish schema changes vary based on the Service Desk release. | The methods used to publish schema changes vary based on the Service Desk release. | ||
| − | + | ''For r11.x releases'', follow these steps: | |
| − | #Save your Schema changes | + | #Save and Publish your Schema changes (under File menu of Schema Designer) |
#Stop the Service Desk service | #Stop the Service Desk service | ||
| − | #Run pdm_publish from a command line | + | #Run [[pdm_publish]] from a command line |
#Start the Service Desk service | #Start the Service Desk service | ||
| − | + | ''For older releases'' recycle the Service Desk service. | |
| − | + | ||
Latest revision as of 04:10, 27 July 2008
To discuss or ask questions about this article, select the discussion tab above.
Overview
This article provides instructions for having system generated Activities set to Internal so it cannot be viewed by users of the Employee or Customer Interfaces.
Procedures
Step 1. Create the script
A script is created as an .spl file and placed in the $NX_ROOT/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your .spl file, but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl).
<source lang="javascript">// Use 'cr' for Requests, Incidents & Problems, 'chg' for Changes, and 'iss' for Issues cr::zmyscript(...){ if(is_null(assignee)){ // Use 'int' in place of 'uuid' in the line below if for pre-r11 releases uuid userid; send_wait(0, top_object(), "call_attr", "cr", "current_user_id"); userid = msg[0]; assignee = userid; } }</source>
The trigger that will be created in step 2 is the first level filtering. If you need further filtering then utilize an if statement in the spel code above.
Step 2. Create the trigger
This step is to create the trigger that will initiate the script. The methods used to implement the trigger vary based on the Service Desk release. In the examples to follow, the trigger is designed to fire if the Status is being changed to 'Resolved'. Use whatever filter you like for attaching your event.
For r11.x releases triggers are created via the Schema Designer utility. Simply add the following code as a Site-Defined Trigger to the cr (Request), chg (Change Order), or iss (Issue) table.
POST_VALIDATE zmyscript() 111 FILTER(EVENT("UPDATE") && status{->'CL'});
For older releases triggers are made by creating a .mod file and placing it in the $NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'.
<source lang="javascript">// Use OBJECT cr for Requests, Incidents & Problems // Use OBJECT chg for Change Orders // Use OBJECT iss for Issues OBJECT cr {
TRIGGERS {
POST_VALIDATE zmyscript() 111 FILTER(EVENT("UPDATE") && status{->'CL'});
};
};</source>
Step 3. Publish the Schema changes
The methods used to publish schema changes vary based on the Service Desk release.
For r11.x releases, follow these steps:
- Save and Publish your Schema changes (under File menu of Schema Designer)
- Stop the Service Desk service
- Run pdm_publish from a command line
- Start the Service Desk service
For older releases recycle the Service Desk service.
