Difference between revisions of "Auto-Assignment"
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| − | <div align='center'><font color=" | + | <div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br> |
To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | ||
[[Category:Configuration]] | [[Category:Configuration]] | ||
Revision as of 15:42, 18 July 2008
Auto-assignment is the functionality that is intended to automatically set the ticket Assignee based on various factors, such as End User Location, Workshift, and Analyst availability to name a few. The process flow below helps to understand the thought process behind the auto-assignment process.
To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.
To discuss or ask questions about this article, select the discussion tab above.
