Difference between revisions of "Auto-Assignment"
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| + | Auto-assignment is the functionality that is intended to automatically set the ticket Assignee based on various factors, such as End User Location, Workshift, and Analyst availability to name a few. The process flow below helps to understand the thought process behind the auto-assignment process. | ||
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[[Image:Auto-assignment.png]] | [[Image:Auto-assignment.png]] | ||
[[Category:Miscellaneous]] | [[Category:Miscellaneous]] | ||
Revision as of 02:31, 23 February 2008
Auto-assignment is the functionality that is intended to automatically set the ticket Assignee based on various factors, such as End User Location, Workshift, and Analyst availability to name a few. The process flow below helps to understand the thought process behind the auto-assignment process.
