T5GQ012 - Revision history

Gityerfix: Reverted edits by Agegeleruvy (Talk); changed back to last version by Gityerfix

2010-11-30T05:29:17Z

Reverted edits by Agegeleruvy (Talk); changed back to last version by Gityerfix

Agegeleruvy at 03:21, 24 November 2010

2010-11-24T03:21:45Z

Gityerfix at 01:04, 27 July 2008

2008-07-27T01:04:01Z

Gityerfix at 06:15, 26 July 2008

2008-07-26T06:15:12Z

Gityerfix at 15:15, 18 July 2008

2008-07-18T15:15:24Z

Gityerfix: Added instructions at the bottom and removed majority of patch details.

2008-03-18T19:18:42Z

Added instructions at the bottom and removed majority of patch details.

Gityerfix: Removed link to service provider

2008-03-18T18:33:29Z

Removed link to service provider

Danegrey: New page: As a result of applying the cumulative patch, on the main menu, under View tab the following were available: Event History Event Delay History In-The-Know Notify List (this caused a ja...

2008-03-18T18:24:06Z

New page: As a result of applying the cumulative patch, on the main menu, under View tab the following were available: Event History Event Delay History In-The-Know Notify List (this caused a ja...

New page

As a result of applying the cumulative patch, on the main menu, under View tab the following were available:

Event History

Event Delay History

In-The-Know Notify List (this caused a java error)

When this Test patch is applied the above are removed.

PRODUCT: Unicenter Service Desk Web Server RELEASE: 11.2

PROB #: 396 FN: T5GQ012 FT: D34 DATE: 17 Mar 2008
STARTRAK PRODUCT NAME: USRDWS (Star Problem Product)

PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES.
----------------------------------------------------

>>> ATTN: APPLICABLE LANGUAGES <<<
>>>ENGLISH<<<
>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<
After applying the first set of published
cumulative patches for Unicenter Service Desk
r11.2, you may see an empty list within
View->Notification History instead of a search
window. In addition, three unintentional items
were added to this View menu: 'Event History',
'Event Delay History', and 'In The Know Notify
List'. Also the view->Profile Browser option is
removed.

Version 2.9.6 on WINDOWS/NT (patch QO93577) or 2.8.2 on
UNIX (patch QO93577) or later of ApplyPTF must be
applied prior to applying this PTF.

The most recent version can be found at:
http://supportconnectw.ca.com/public/ca_common_docs/
latest_applyptf.asp

PREREQS: QO91539_____________ ____________________ ____________________
____________________ ____________________ ____________________
____________________ ____________________ ____________________

MPREREQS: None

COREQS: None

MCOREQS: None

SUPERSEDED: None

KEYWORDS: CUMULATIVE__________ PATCH_______________ NOTIFICATION________
HISTORY_____________ EMPTY ______________ AFTER_______________
QO91538_____________ QO91539_____________ QO91540_____________
VIEW________________ SEARCH WINDOW_______ TUUMA01_____________
T5GQ012_____________ 0606________________ OPSYS:NT____________

HYPER: NO

DISTRIBUTION CODE: I (A=Available, I=Internal)

DOWNLOAD INFORMATION:

NODE: ftp.ca.com

PATH: /CAproducts/unicenter/USRD/nt/0606/T5GQ012

FILES: T5GQ012.D34________ T5GQ012.CAZ________ ___________________
___________________ ___________________ ___________________

PRE: QO91539
PRE:
REQ:
REQ:
SUP:

PROBLEM FIX: OTHER (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER)

UPDATED ROUTINES:
---------------
menubar_sd.htmpl 33846 TUE DEC 11 22:19:07 2007

PROBLEM RESOLUTION: Follow the instructions below:
The following PREREQS must be applied before applying this fix:
QO91539

WEB SERVER INSTALLATION
-----------------------
1. This fix requires Unicenter Service Desk r11.2 to be installed.
This is a Web component patch only.

2. Installation of this patch DOES NOT require to recycle USVD
Server.

3. You must use the Administrator account.

4. Place received files for this patch in $NX_ROOT\Patches directory.
The $NX_ROOT\Patches directory may not exist if this is the first
patch you are applying to your system. If it doesn't exist please
create it.

5. INSTALLATION FROM A WINDOWS MACHINE:

- To apply, run the following command as follows:

APPLYPTF

6. Run the following command to refresh the updated files:

pdm_webcache -H // Clear webengine HTMPL cache
pdm_webcache -b // Alert users to update browser cache

7. Clear any browser cache:
With Internet Explorer, do this by selecting Tools->Internet
Options, then clicking Delete Files.
With Netscape, do this by selecting Edit->Preferences,then
clicking Advanced, then clicking Cache, then clicking both
Clear Memory Cache and Clear Disk Cache.

danegrey
[http://www.Cortechs.com Cortechs home page]

@@ Line 1: / Line 1: @@
 __NOTOC__
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Details ==

@@ Line 1: / Line 1: @@
 As a result of applying the cumulative patch, on the main menu, under View tab the following menu options became available even when not viewing a ticket.
@@ Line 4: / Line 9: @@
 *Event Delay History
 *In-The-Know Notify List  (this caused a java error)
 PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES.
@@ Line 15: / Line 19: @@
                   List'. Also the view->Profile Browser option is
                   removed.

@@ Line 16: / Line 16: @@
                   removed.
 ----
-<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

← Older revision		Revision as of 18:33, 18 March 2008
Line 127:		Line 127:
	clicking Advanced, then clicking Cache, then clicking both		clicking Advanced, then clicking Cache, then clicking both
	Clear Memory Cache and Clear Disk Cache.		Clear Memory Cache and Clear Disk Cache.
−
−
−	~~danegrey~~
−	~~[http://www.Cortechs.com Cortechs home page]~~

@@ Line 1: / Line 1: @@
 __NOTOC__
 {{Global Header}}
@@ Line 21: / Line 13: @@
                   cumulative patches for Unicenter Service Desk
                   r11.2, you may see an empty list within
-                  View-&gt;Notification History instead of a search
+                  View->Notification History instead of a search
                   window. In addition, three unintentional items
                   were added to this View menu: 'Event History',
                   'Event Delay History', and 'In The Know Notify
-                  List'. Also the view-&gt;Profile Browser option is
+                  List'. Also the view->Profile Browser option is
                   removed.

@@ Line 1: / Line 1: @@
-As a result of applying the cumulative patch, on the main menu, under View tab the following were available:
+As a result of applying the cumulative patch, on the main menu, under View tab the following menu options became available even when not viewing a ticket.
-Event History
+*Event History
 PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES.
                   cumulative patches for Unicenter Service Desk
                   r11.2, you may see an empty list within
@@ Line 33: / Line 18: @@
-Version 2.9.6 on WINDOWS/NT (patch QO93577) or 2.8.2 on
+----
-UNIX (patch QO93577) or later of ApplyPTF must be
+<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
-applied prior to applying this PTF.
+To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
-−
-The most recent version can be found at:
-http://supportconnectw.ca.com/public/ca_common_docs/
-latest_applyptf.asp
-−
-−
-−
-−
-−
-−
-PREREQS:    QO91539_____________ ____________________ ____________________
-            ____________________ ____________________ ____________________
-            ____________________ ____________________ ____________________
-−
-MPREREQS:   None
-−
-COREQS:     None
-−
-MCOREQS:    None
-−
-SUPERSEDED: None
-−
-−
-KEYWORDS:  CUMULATIVE__________ PATCH_______________ NOTIFICATION________
-           HISTORY_____________ EMPTY ______________ AFTER_______________
-           QO91538_____________ QO91539_____________ QO91540_____________
-           VIEW________________ SEARCH WINDOW_______ TUUMA01_____________
-           T5GQ012_____________ 0606________________ OPSYS:NT____________
-−
-HYPER: NO
-−
-DISTRIBUTION CODE: I (A=Available, I=Internal)
-−
-DOWNLOAD INFORMATION:
-−
-NODE: ftp.ca.com
-−
-PATH: /CAproducts/unicenter/USRD/nt/0606/T5GQ012
-−
-FILES: T5GQ012.D34________ T5GQ012.CAZ________ ___________________
-       ___________________ ___________________ ___________________
-−
-PRE: QO91539
-PRE:
-REQ:
-REQ:
-SUP:
-−
-PROBLEM FIX: OTHER  (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER)
-−
-UPDATED ROUTINES:
----------------
-menubar_sd.htmpl    33846 TUE DEC 11 22:19:07 2007
-−
-−
-PROBLEM RESOLUTION:  Follow the instructions below:
-The following PREREQS must be applied before applying this fix:
-QO91539
-−
-WEB SERVER INSTALLATION
------------------------
-. This fix requires Unicenter Service Desk r11.2 to be installed.
-   This is a Web component patch only.
-−
-. Installation of this patch DOES NOT require to recycle USVD
-   Server.
-−
-. You must use the Administrator account.
-−
-. Place received files for this patch in $NX_ROOT\Patches directory.
-   The $NX_ROOT\Patches directory may not exist if this is the first
-   patch you are applying to your system. If it doesn't exist please
-   create it.
-−
-. INSTALLATION FROM A WINDOWS MACHINE:
-−
-   - To apply, run the following command as follows:
-−
-       APPLYPTF
-−
-. Run the following command to refresh the updated files:
-−
-       pdm_webcache -H	 // Clear webengine HTMPL cache
-       pdm_webcache -b	 // Alert users to update browser cache
-−
-.  Clear any browser cache:
-    With Internet Explorer, do this by selecting Tools->Internet
-    Options, then clicking Delete Files.
-    With Netscape, do this by selecting Edit->Preferences,then
-    clicking Advanced, then clicking Cache, then clicking both
-    Clear Memory Cache and Clear Disk Cache.