Simplified Child Creation - Revision history

Gityerfix: Reverted edits by Agegeleruvy (Talk); changed back to last version by Gityerfix

2010-11-24T05:40:17Z

Reverted edits by Agegeleruvy (Talk); changed back to last version by Gityerfix

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Agegeleruvy at 03:11, 24 November 2010

2010-11-24T03:11:48Z

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Gityerfix at 16:15, 20 March 2009

2009-03-20T16:15:03Z

Gityerfix: Updated with new cleaner approach to same customization.

2009-03-20T16:14:19Z

Updated with new cleaner approach to same customization.

Gityerfix: /* Step 2. Create the form */

2008-11-21T16:02:11Z

‎Step 2. Create the form

Gityerfix at 04:12, 27 July 2008

2008-07-27T04:12:54Z

Gityerfix at 05:14, 26 July 2008

2008-07-26T05:14:58Z

Gityerfix at 04:50, 26 July 2008

2008-07-26T04:50:37Z

Gityerfix: /* Step 3. Clear the web cache */

2008-07-18T13:50:25Z

‎Step 3. Clear the web cache

Gityerfix: /* Step 2. Create the form */

2008-06-30T17:46:39Z

‎Step 2. Create the form

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Change Orders]]
 [[Category:Incidents]]
 [[Category:Issues]]

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
 {{Global Header}}
 {{Global Announcement}}
@@ Line 43: / Line 52: @@
 </source>
-For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]]. For older releases you must edit the files directly.
+For r11.x and newer releases it is recommended that you edit your pages via the [[Web Screen Painter]]. For older releases you must edit the files directly.
-=== Step 2. Create the form ===
+=== Step 2. Create zchild_creation.htmpl file ===
-The next step is to add a "make_child" form to the main detail page.
+The next step is to create a zchild_creation.htmpl file where all the relationships will be maintained. Use the following code as a starting point. Modify as needed.
 {| border="1" style="width:400px;"
@@ Line 70: / Line 166: @@
 |}
-The following code provides a few examples of setting name fields, searchable fields, drop-down lists, and free-text fields. Use the examples provided here or add your own. Search the file you are editing for "<nowiki><CENTER></nowiki>" and place the make_child form after it.
+Search the file you are editing for "<nowiki><CENTER></nowiki>" and place the following line of code immediately before it.
 <source lang="html4strict">
-<FORM NAME="make_child">
+<PDM_INCLUDE FILE=zchild_creation.htmpl>
-<INPUT TYPE=hidden NAME=SET.parent VALUE="$args.persistent_id">
-<INPUT TYPE=hidden NAME=KEY.parent VALUE="$args.ref_num">
-<INPUT TYPE=hidden NAME=SET.customer VALUE="$args.customer">
-<INPUT TYPE=hidden NAME=customer_combo_name VALUE="$args.customer.combo_name">
-<INPUT TYPE=hidden NAME=SET.category VALUE="$args.category">
-<INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym">
-<INPUT TYPE=hidden NAME=SET.priority VALUE="$args.priority">
-<INPUT TYPE=hidden NAME=SET.description VALUE=<PDM_FMT ESC_STYLE=HTML>"$args.description (created as a child from $args.ref_num)"</PDM_FMT>>
-</FORM>
 </source>
-''Note: For COs only, replace all instances of $args.ref_num with $args.chg_ref_num and $args.persistent_id with $args.id.''
+=== Step 4. Clear the web cache ===
-−
-=== Step 3. Clear the web cache ===
 The final step is to clear Service Desk's cache. The methods vary depending on release.
-''For r11.x releases'' publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].
+''For r11 and newer releases'' publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].
 ''For older releases'' execute [[pdm_webcache]] from a command prompt on the [[Primary Server]]. There is no need to run this command on the [[Secondary Server|Secondary Servers]].

@@ Line 84: / Line 84: @@
 </source>
-''Note: For COs only, replace all instances of $args.ref_num with $args.chg_ref_num.''
+''Note: For COs only, replace all instances of $args.ref_num with $args.chg_ref_num and $args.persistent_id with $args.id.''
 === Step 3. Clear the web cache ===

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

@@ Line 8: / Line 8: @@
 This customization is known to work in all currently supported releases of Service Desk.
 == Procedures ==
@@ Line 23: / Line 22: @@
 </PDM_IF>
 </source>
 '''For Change Orders:'''<br>
@@ Line 46: / Line 44: @@
 For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]]. For older releases you must edit the files directly.
 === Step 2. Create the form ===
@@ Line 88: / Line 85: @@
 ''Note: For COs only, replace all instances of $args.ref_num with $args.chg_ref_num.''
 === Step 3. Clear the web cache ===

@@ Line 49: / Line 49: @@
 ! Detail Page File Name
 |-
-| [[Request]]
+| Request
 | detail_cr.htmpl
 |-
-| [[Incident]]
+| Incident
 | detail_in.htmpl
 |-
-| [[Problem]]
+| Problem
 | detail_pr.htmpl
 |-
-| [[Change Order]]
+| Change Order
 | detail_chg.htmpl
 |-
-| [[Issue]]
+| Issue
 | detail_iss.htmpl
 |-