Sample Customizations - Revision history

Mitcr01 at 13:05, 6 December 2012

2012-12-06T13:05:31Z

Ribru02: /* List of Customizations */

2011-02-11T08:56:37Z

‎List of Customizations

Kowy at 16:32, 11 January 2011

2011-01-11T16:32:05Z

Alapan: /* List of Customizations */

2010-10-08T17:47:41Z

‎List of Customizations

Rollas: /* List of Customizations */

2010-01-22T06:17:28Z

‎List of Customizations

Rollas: /* List of Customizations */

2010-01-22T06:16:48Z

‎List of Customizations

Rollas: /* List of Customizations */

2010-01-22T06:15:53Z

‎List of Customizations

Rollas: /* List of Customizations */

2010-01-22T05:44:01Z

‎List of Customizations

Akhilkmathur at 18:10, 21 August 2009

2009-08-21T18:10:50Z

Nsuch: Undo revision 3871 by Cmurda7734 (Talk)

2009-05-28T02:35:52Z

Undo revision 3871 by Cmurda7734 (Talk)

@@ Line 20: / Line 20: @@
 *[[Add Ticket and CI Links to Announcements]]
 *[[Add Workflow to Employee/Customer Interface]]
-*[[Attachments on Configuration Items]]
+*[[Attachments on Configuration Items]] and [[Attachments_on_Configuration_Items_r12|Attachments on Configuration Items for r12.5 and above]]
 *[[Attachments on Contacts]]
 *[[Auto-fill Fields Left Blank]]

← Older revision		Revision as of 08:56, 11 February 2011
Line 68:		Line 68:
	*[[EIAM Services dont start on fresh install]]		*[[EIAM Services dont start on fresh install]]
	*[[SPELL CODE to Make ACT / EVT INTERNAL]]		*[[SPELL CODE to Make ACT / EVT INTERNAL]]
		+	*[[SPELL CODE to to add event at 50% and 75% of the time between schedule_start_time and duration ]]

@@ Line 35: / Line 35: @@
 *[[Control the Request Areas Displayed to the End Users]]
 *[[Count Ticket Reopens]]
 *[[Displaying the System and User Descriptions in the Activity Log]]
 *[[Display Web Site within Service Desk]]

@@ Line 53: / Line 53: @@
 *[[Remove SLA Violation from Employee View]]
 *[[Require a Solution in Order to Resolve]]
 *[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]]
 *[[Send Notification at Callback Time]]

@@ Line 65: / Line 65: @@
 *[[Single Sign-on with Cookies]]
 *[[EIAM Services dont start on fresh install]]
-*[[EIAM Services dont start on fresh install]]
+*[[SPELL CODE to Make ACT / EVT INTERNAL]]

← Older revision		Revision as of 05:44, 22 January 2010
Line 65:		Line 65:
	*[[Single Sign-on with Cookies]]		*[[Single Sign-on with Cookies]]
	*[[EIAM Services dont start on fresh install]]		*[[EIAM Services dont start on fresh install]]
		+	*[[spel CODE -> to make SD events as Internal log and henceforth activites as internal so that EMPLOYEE cant view it]]

← Older revision		Revision as of 18:10, 21 August 2009
Line 64:		Line 64:
	*[[Simplified Child Creation]]		*[[Simplified Child Creation]]
	*[[Single Sign-on with Cookies]]		*[[Single Sign-on with Cookies]]
		+	*[[EIAM Services dont start on fresh install]]

← Older revision		Revision as of 02:35, 28 May 2009
Line 6:		Line 6:
	== Overview ==		== Overview ==
	Customizations are regarded as changes to the system that are not supportable by CA.		Customizations are regarded as changes to the system that are not supportable by CA.
		+
		+	== List of Customizations ==
		+	[[image:exclaim.gif]][[SDU:SDU r12 EP1\|SDU Enhancement Pack 1 for r12]]
		+	*[[Action Macro to Log Solution and Resolve Ticket]]
		+	*[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]]
		+	*[[Add Contact Search to Employee/Customer Interface]]
		+	*[[Add Custom Activity Log Action Macro]]
		+	*[[Add Log Entry for Updates to Custom Fields]]
		+	*[[Add Log Entry When a Property Value Changes on a Ticket]]
		+	*[[Add Personalized Response to Manual Notification]]
		+	*[[Add Posted By to Announcements Page]]
		+	*[[Add Properties Count to Area/Category List]]
		+	*[[Add Ticket and CI Links to Announcements]]
		+	*[[Add Workflow to Employee/Customer Interface]]
		+	*[[Attachments on Configuration Items]]
		+	*[[Attachments on Contacts]]
		+	*[[Auto-fill Fields Left Blank]]
		+	*[[Automatically Attach an Asset/CI to a Change Order or Issue]]
		+	*[[Automatically Remove Attached Events]]
		+	*[[Automatically Set Assignee to Closing Analyst]]
		+	*[[Automatically Set System Generated Activities to Internal]]
		+	*[[Changing Announcements Order By]]
		+	*[[Changing Error Alert Color and adding Error Alert Pop-ups]]
		+	*[[Changing Requests to Incidents]]
		+	*[[Changing Display of Contacts]]
		+	*[[Conditional Display of Drop-Down Content]]
		+	*[[Conditionally Attach an Event]]
		+	*[[Control the Request Areas Displayed to the End Users]]
		+	*[[Count Ticket Reopens]]
		+	*[[Displaying the System and User Descriptions in the Activity Log]]
		+	*[[Display Web Site within Service Desk]]
		+	*[[Default Properties Tab on New Ticket Creation]]
		+	*[[Generate Notifications Only for Employee Comments]]
		+	*[[Increasing Default Field Size]]
		+	*[[List Tickets ORDER BY Group]]
		+	*[[Make a Field Conditionally Required]]
		+	*[[Modify Action and Condition Macros via the GUI]]
		+	*[[Only Assignee can Close]]
		+	*[[Prevent Close of Requests/Incidents/Problems if Change Order is Active]]
		+	*[[Prevent Update to Past Activities]]
		+	*[[Propagate Solution to Children]]
		+	*[[Propagate Status to Children]]
		+	*[[Priority and Impact Default to Empty]]
		+	*[[Refresh Customer Info Before Saving the Ticket]]
		+	*[[Remove Second Message on Timeout]]
		+	*[[Remove SLA Violation from Employee View]]
		+	*[[Require a Solution in Order to Resolve]]
		+	*[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]]
		+	*[[Send Notification at Callback Time]]
		+	*[[Send Notification to CI's Attached Contacts]]
		+	*[[Send Survey based on Variables]]
		+	*[[Separate Prefixes for Requests, Incidents, and Problems]]
		+	*[[Set Defaults on Manual Notify]]
		+	*[[Set Priority Based on Urgency and Impact]]
		+	*[[Set Request/Incident/Problem Status from Change Order]]
		+	*[[Set Request/Incident/Problem Status on Dispatch Change]]
		+	*[[Simplified Child Creation]]
		+	*[[Single Sign-on with Cookies]]