Remove Second Message on Timeout - Revision history

Gityerfix: /* 'Remove Second Message on USD Timeout' */

2008-09-26T13:09:34Z

‎'Remove Second Message on USD Timeout'

Gityerfix: Remove Second Message on USD Timeout moved to Remove Second Message on Timeout

2008-09-26T12:58:35Z

Remove Second Message on USD Timeout moved to Remove Second Message on Timeout

Gouranga: Remove Second Message on USD session Timeout

2008-09-18T14:54:57Z

Remove Second Message on USD session Timeout

New page

== 'Remove Second Message on USD Timeout'==

When Service Desk web sessions timeout, or its shows a timeout related message. After you hit OK, to the first alert message, you see a
second message

'''Sorry, your session has already timed out. Please login again'''

or

'''Timeout reset - your session will continue until logout or %1 more minutes of inactivity'''

Many users started complaining that the second message is unnessary as the first message clearly states about the timeout info.

To remove this second alert message, do the following:

'''Step 1:'''
Open sitemods.js via Web screen painter

'''Step 2:'''
Append the below code in the end of sitemods.js

In the below code, we are basically commenting the second alert message that's displayed during session timeout.
----

function timeoutResetResponse(success)
{
if ( success ) {
setTimeoutWarning(0);
//alertmsg(845, propTimeout); // Timeout reset...%1 minutes of inactivity
}
else {
//alertmsg(844); // Sorry, your session has already timed out
window.location.href = cfgCgi;
}
}

----

'''Step 3:'''
Save and Publish

'''Step 4:'''
Clear your browser cache

@@ Line 1: / Line 1: @@
-== 'Remove Second Message on USD Timeout'==
+__NOTOC__
-When Service Desk web sessions timeout, or its shows a timeout related message. After you hit OK, to the first alert message, you see a
+== Overview ==
-second message
+This article provides instructions for disabling the second message that is generated when a timeout occurs. After selecting OK, to the first alert message, a second message appears.
 '''Sorry, your session has already timed out.  Please login again'''
@@ Line 10: / Line 14: @@
 '''Timeout reset - your session will continue until logout or %1 more minutes of inactivity'''
-Many users started complaining that the second message is unnessary as the first message clearly states about the timeout info.
+Many users started complaining that the second message is unnecessary.
-'''Step 1:'''
+== Procedures ==
-Open sitemods.js via Web screen painter
+=== Step 1. Edit sitemods.js ===
+Via the [[Web Screen Painter]] append the following code in the end of sitemods.js
-'''Step 2:'''
-Append the below code in the end of sitemods.js
 In the below code, we are basically commenting the second alert message that's displayed during session timeout.
-----
+<source lang="javascript">function timeoutResetResponse(success)
-−
 function timeoutResetResponse(success)
+{
    if ( success ) {
@@ Line 33: / Line 32: @@
      window.location.href = cfgCgi;
+   }
+}</source>
-−
-----
-'''Step 3:'''
+=== Step 2. Clear the web cache ===
-Save and Publish
+{{R11 Clear Cache}}
-'''Step 4:'''
+=== Step 3. Clear browser cache ===
 Clear your browser cache

← Older revision	Revision as of 12:58, 26 September 2008
(No difference)