Remove SLA Violation from Employee View - Revision history

Gityerfix at 04:05, 27 July 2008

2008-07-27T04:05:53Z

2008-07-26T11:27:37Z

‎Overview

2008-07-26T11:27:16Z

2008-07-18T16:46:49Z

2008-01-27T15:16:05Z

2008-01-24T18:02:47Z

2008-01-17T04:02:50Z

2008-01-15T22:20:55Z

‎Step 1. Edit list_cr.htmpl

2008-01-15T22:20:26Z

‎Step 1. Edit list_cr.htmpl

2008-01-14T16:11:25Z

‎Step 1. Edit list_cr.htmpl

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

@@ Line 7: / Line 7: @@
 This article contains instructions for removing the indication of an [[Service Level Agreement|SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only.
-== Overview ==
+== Procedures ==
 === Step 1. Edit list_cr.htmpl ===
 Search for the following code...

@@ Line 1: / Line 1: @@
 [[Category:Customizations]]
 This article contains instructions for removing the indication of an [[Service Level Agreement|SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only.
-== Step 1. Edit list_cr.htmpl ==
+== Overview ==
 Search for the following code...
 <source lang="html4strict">
@@ Line 14: / Line 20: @@
 For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]].
+=== Step 2. Clear the web cache ===
 == Step 2. Clear the web cache ==
 The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

@@ Line 1: / Line 1: @@
-This article contains instructions for removing the indication of an [[SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only.
+[[Category:Customizations]]
 == Step 1. Edit list_cr.htmpl ==
@@ Line 16: / Line 17: @@
 == Step 2. Clear the web cache ==
 The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].
 ----
-<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

@@ Line 1: / Line 1: @@
 This article contains instructions for removing the indication of an [[SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only.
@@ Line 13: / Line 12: @@
 For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]].
 == Step 2. Clear the web cache ==
 The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

@@ Line 6: / Line 6: @@
 <!--html--><div class='htmltop'>HTML</div><div class='htmlmain'><!--html1--><<span style='color:blue'>PDM_MACRO NAME=lsCol hdr</span>="<span style='color:orange'>Request #</span>" attr=ref_num link=yes style=ref_num_style><!--html2--></div><!--html3-->
 ...and replace it with...
-<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->&#60;PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes&#62;<!--c2--></div><!--ec2-->
+<!--html--><div class='htmltop'>HTML</div><div class='htmlmain'><!--html1--><<span style='color:blue'>PDM_MACRO NAME=lsCol hdr</span>="<span style='color:orange'>Request #</span>" attr=ref_num link=yes><!--html2--></div><!--html3-->
 For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
 <br>